Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a unique approach.
- Benefits: Enjoy remote work, flexible hours, and generous holiday allowance.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Identify and convert account growth opportunities
Trading & Commercial Performance
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Build forecasts, models & performance frameworks per account
- Coordinate CRM, paid media, SEO, CRO & development teams
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
Manage and develop an eCommerce Manager. Set standards, quality bar & ways of working across accounts.
Commercial Growth
- Drive organic growth within existing accounts
- Contribute to service development & commercial strategy
6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred. Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting. CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce. Demonstrable track record of growing accounts and managing senior client stakeholders. Comfortable in data: Bonus: SQL, BigQuery, Windsor. Confident running trading calls, QBRs, and senior client conversations.
Benefits & Package:
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business.
Ecommerce employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their clients, and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Don’t shy away from showcasing your achievements. Bring data to the table that highlights your past successes in eCommerce. Numbers speak volumes, so make sure you’ve got some impressive stats up your sleeve!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Ecommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Ecommerce role. Highlight your achievements in eCommerce, especially those related to client management and growth strategies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your background makes you the perfect fit for our team. Be specific about your experience with DTC brands and data-driven strategies.
Showcase Your Data Skills: Since we love data at eComplete, make sure to mention any experience you have with analytics tools or platforms like SQL or BigQuery. Demonstrating your comfort with data will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of eCommerce, you'll need to be comfortable with P&Ls, contribution margins, and forecasting. Brush up on these concepts before your interview. Be ready to discuss how you've used data to drive growth in previous roles.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and coordinating various teams. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to set standards and drive performance across accounts.
✨Understand the Client's Needs
Research eComplete Group and their client portfolio. Be prepared to discuss how you would approach trading direction and growth planning for their specific DTC brands. Tailor your answers to show that you understand their unique challenges and opportunities.
✨Prepare for Trading Calls
Since you'll be leading weekly trading calls and quarterly business reviews, practice articulating your thoughts clearly and confidently. Think about how you would present performance metrics and growth strategies to senior stakeholders.