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- Tasks: Manage eCommerce accounts, analyse performance, and coordinate cross-channel activities.
- Company: Join eComplete Group, a dynamic eCommerce growth agency.
- Benefits: Enjoy remote work, flexible hours, and generous holiday allowance.
- Other info: Gain direct mentoring from industry experts and clear career progression.
- Why this job: Make a real impact on D2C brands while developing your career.
- Qualifications: 2-4 years in eCommerce with strong data and reporting skills.
The predicted salary is between 35000 - 45000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The eCommerce Manager will be the day-to-day operator across a portfolio of retainer accounts. You'll keep the trading rhythm running, coordinate channel specialists, prepare reporting, and act as a key contact for client teams. This is a hands-on role with broad exposure across every part of the eCommerce stack, with a clear development path into Head of eCommerce.
- Day-to-day lead across a portfolio of retainer eCommerce clients; act as key operational link between Head of eCommerce and specialist teams, ensuring delivery stays on track.
- Analyse performance across Shopify, BigCommerce, GA4, Klaviyo, Meta, and Google Ads.
- Monitor daily/weekly performance, identifying risks, anomalies, and growth opportunities.
- Support monthly reporting and QBRs with clear, insight-led analysis.
- Coordinate cross-channel activity across CRM, paid media, SEO, CRO, and development teams.
- Manage campaign and project delivery against client priorities, ensuring timelines and quality standards are met.
- Conduct QA across creative, CRM campaigns, landing pages, and reporting before client delivery.
- Support site updates, merchandising, and product launches across eCommerce platforms.
- Build commercial understanding of client P&L, margins, and growth levers.
2-4 years in eCommerce; agency-side or in a multi-brand DTC environment. Working knowledge of CRM (ideally Klaviyo), paid media basics, and SEO fundamentals. Strong with data and reporting: highly organised, with a track record of running multiple accounts or projects in parallel. Genuinely curious about trading, growth, and how levers connect across channels.
Benefits & Package:
- Remote and flexible working.
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday).
- Clear career development path.
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director.
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business.
E-Commerce Manager - Digital employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Manager - Digital
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with DTC brands. Use LinkedIn to connect and engage with industry professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past eCommerce successes. Highlight your experience with platforms like Shopify and Klaviyo, and share insights on how you've driven growth for previous clients.
✨Tip Number 3
Prepare for interviews by brushing up on your data analysis skills. Be ready to discuss how you've monitored performance and identified growth opportunities in past roles. We love candidates who can back their claims with solid data!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at eComplete and making an impact in the eCommerce world.
We think you need these skills to ace E-Commerce Manager - Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the eCommerce Manager role. Highlight your experience with platforms like Shopify, Klaviyo, and your analytical skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how your background makes you a great match for our team. Don’t forget to mention any specific achievements that demonstrate your capabilities.
Showcase Your Data Skills: Since we love data-driven decisions, make sure to highlight your experience with reporting and analytics. Share examples of how you've used data to drive growth or improve performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
Make sure you brush up on your data analysis skills. Be prepared to discuss how you've used platforms like Shopify, GA4, or Klaviyo in previous roles. Having specific examples of how you identified growth opportunities or tackled performance issues will show that you're not just familiar with the tools, but that you can leverage them effectively.
✨Understand the Brand
Before the interview, take some time to research eComplete Group and their clients. Understand their approach to eCommerce and be ready to discuss how you can contribute to their unique model. Showing genuine interest in their portfolio will demonstrate that you're a good fit for their culture and values.
✨Prepare Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about their current challenges in eCommerce or how they measure success across different channels. This not only shows your curiosity but also your strategic thinking.
✨Showcase Your Project Management Skills
Since this role involves managing multiple accounts and projects, be ready to share examples of how you've successfully juggled various tasks in the past. Highlight your organisational skills and any tools you use to keep everything on track. This will reassure them that you can handle the day-to-day operations smoothly.