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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday leave.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Chester employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who might know someone at eComplete. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into eComplete's work and values. Show us you understand our unique approach to eCommerce growth and how you can contribute to our mission.
✨Tip Number 3
Don’t just wait for job openings—create opportunities! If you see a gap where you could add value, reach out directly with your ideas. We love proactive candidates who think outside the box.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals ready to make an impact.
We think you need these skills to ace Head of Ecommerce in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Ecommerce. Highlight your experience in managing client relationships and driving growth, especially in DTC brands. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about eCommerce and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Data Skills: Since we love data at eComplete, make sure to highlight your comfort with analytics tools like GA4 and Shopify analytics. Share examples of how you've used data to drive decisions and improve performance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls and key performance indicators. Brush up on your financial metrics like AOV, CVR, and LTV before the interview. Being able to discuss these confidently will show that you understand the commercial side of eCommerce.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and leading client relationships, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams or projects in the past, focusing on your ability to drive growth and foster collaboration.
✨Familiarise Yourself with Tools
eComplete uses various tools like GA4, Klaviyo, and Shopify. Make sure you're familiar with these platforms and can discuss how you've used them in previous roles. This will help you stand out as a candidate who can hit the ground running.
✨Prepare for Client Conversations
Since you'll be leading trading calls and quarterly business reviews, practice articulating your thoughts clearly and confidently. Think about how you would translate client goals into actionable strategies and be ready to share your approach during the interview.