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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a focus on innovation.
- Benefits: Enjoy remote work, flexible hours, and generous holiday leave.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Bradford employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce space, especially those who might know someone at eComplete. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into eComplete's work and values. Show us you understand our unique approach to eCommerce growth and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in driving eCommerce growth and managing client relationships. We want to hear about your strategies and how they align with our goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Ecommerce in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Ecommerce role. Highlight your experience in eCommerce, especially any client-facing roles, and showcase how your skills align with the responsibilities listed in the job description.
Showcase Your Achievements: Don’t just list your duties; we want to see your impact! Use metrics to demonstrate how you’ve driven growth or improved performance in previous roles. This will help us understand your commercial fluency and ability to manage KPIs.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it’s relevant. Make sure your communication style reflects the excellent written skills we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls and key performance indicators. Brush up on your financial metrics like LTV, CAC, and margin calculations. Being able to discuss these confidently will show that you understand the commercial side of eCommerce.
✨Master the Channels
Familiarise yourself with all major channels mentioned in the job description, especially CRM tools like Klaviyo and Attentive, as well as SEO and paid media strategies. Prepare examples of how you've successfully integrated these channels in past roles to drive growth.
✨Showcase Your Leadership Skills
You'll be managing an eCommerce Manager and leading cross-functional teams. Think of specific instances where you've led teams or projects to success. Be ready to discuss your leadership style and how you set standards and quality across accounts.
✨Prepare for Client Conversations
Since you'll be owning senior relationships with clients, practice articulating your approach to client management. Prepare to discuss how you've handled trading calls and quarterly business reviews, and be ready to share strategies for translating client goals into actionable plans.