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- Tasks: Lead eCommerce strategies and drive growth for exciting DTC brands.
- Company: Join eComplete, a dynamic eCommerce growth agency with a unique approach.
- Benefits: Enjoy remote work, flexible hours, and generous holiday allowance.
- Other info: Direct mentoring from industry leaders and excellent career development opportunities.
- Why this job: Make a real impact on brand growth while collaborating with talented professionals.
- Qualifications: 6+ years in eCommerce with strong client-facing experience required.
The predicted salary is between 60000 - 80000 £ per year.
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware. We don't operate as a traditional agency; instead, we utilise our proprietary data platform, industry-leading experience, and bespoke global infrastructure to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:- Client Leadership
- Own senior relationships across 6–7 retainer accounts
- Lead weekly trading calls, monthly reviews & quarterly business reviews
- Translate client goals into integrated, cross-channel strategies
- Identify and convert account growth opportunities
- Own trading cadence (reporting, forecasting, promos, peak trading)
- Drive core KPIs: revenue, AOV, CVR, margin & retention
- Build forecasts, models & performance frameworks per account
- Deliver consistent, insight-led reporting across all clients
- Coordinate CRM, paid media, SEO, CRO & development teams
- Ensure all output is commercially aligned and client-ready
- Brief creative, site & CRM work with clear performance focus
- Identify funnel opportunities, risks & optimisation priorities
- Manage and develop an eCommerce Manager
- Set standards, quality bar & ways of working across accounts
- Contribute to wider agency best practice
- Drive organic growth within existing accounts
- Support new business pitches & onboarding
- Contribute to service development & commercial strategy
- 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role. Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
- Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
- Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
- Demonstrable track record of growing accounts and managing senior client stakeholders.
- Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
- Confident running trading calls, QBRs, and senior client conversations.
- Excellent written and verbal communication.
- Remote and flexible working
- Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
- Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business. Please apply now to be considered.
Head of Ecommerce in Bath employer: eComplete Group
Contact Detail:
eComplete Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work with DTC brands. Use LinkedIn to connect and engage with industry leaders; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your expertise! Create content that highlights your knowledge in eCommerce, whether it's through blog posts, videos, or social media. This not only showcases your skills but also positions you as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by understanding the company’s clients and their needs. Research eComplete's portfolio and think about how you can contribute to their growth. Tailor your pitch to show how your experience aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the eComplete team!
We think you need these skills to ace Head of Ecommerce in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Ecommerce role. Highlight your experience in eCommerce, especially any client-facing roles, and showcase how your skills align with the responsibilities listed in the job description.
Showcase Your Achievements: Don’t just list your duties; we want to see your impact! Use metrics to demonstrate how you've driven growth or improved performance in previous roles. This will help us understand your commercial fluency and ability to manage KPIs.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it's relevant. Make sure your communication style reflects the excellent written skills we’re looking for in this role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it more efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at eComplete Group
✨Know Your Numbers
As the Head of Ecommerce, you'll need to be comfortable with P&Ls, contribution margins, and forecasting. Brush up on these financial metrics before your interview. Be ready to discuss how you've used data to drive growth in previous roles.
✨Showcase Your Client Leadership Skills
Prepare examples that highlight your experience in managing senior client relationships. Think about specific instances where you led trading calls or quarterly business reviews, and how you translated client goals into actionable strategies.
✨Familiarise Yourself with Key Channels
Make sure you're well-versed in all major channels like CRM, paid media, SEO, and CRO. Be prepared to discuss your experience with tools like Klaviyo, Shopify, and Google Ads, and how you've leveraged them for account growth.
✨Demonstrate Team Leadership
Since you'll be managing an eCommerce Manager, think about your leadership style and how you've developed teams in the past. Prepare to share your approach to setting standards and ensuring quality across accounts.