At a Glance
- Tasks: Engage with online communities and build Ecommpay's digital presence across platforms.
- Company: Join Ecommpay, a global leader in data-driven payment solutions.
- Benefits: Competitive salary, health insurance, hybrid work model, and extra day off for your birthday.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the authentic voice of Ecommpay and make a real impact in the community.
- Qualifications: Experience in community management and exceptional communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Ecommpay is on a mission to build a global, data-driven payment ecosystem. We help top e-commerce companies to grow globally with local bespoke solutions. You have a unique chance to be the driving force behind Ecommpay's payment platform as an Online Community & Digital Presence Specialist.
About the role
We're looking for a proactive, community‑obsessed specialist to be Ecommpay's authentic voice across user‑generated and community platforms. This role uniquely combines hands‑on community engagement with online visibility focus to build genuine relationships, surface critical market insights, and ensure Ecommpay is discovered and trusted wherever our target audiences seek payment solutions. You'll spend your days engaging in Reddit threads, answering Quora questions, managing our TikTok presence, and identifying other opportunities where Ecommpay should have a voice. You'll be our eyes and ears in the market, translating community conversations into actionable insights for our broader marketing and product strategies. This is not a traditional social media management role. We're looking for someone who thrives in the trenches of online communities, builds authentic relationships, and understands how to position a brand without being promotional.
Responsibilities
- Community Engagement (70-80%)
- Build authentic presence on Reddit and Quora by participating in relevant discussions and answering questions (non‑promotional, value‑first approach)
- Build and manage our TikTok account: community engagement, content curation, and trend identification (video creation support provided)
- Identify and engage in emerging communities across LinkedIn and other channels where audiences congregate
- Track trending topics, pain points, and questions to inform content strategy and refine buyer personas
- Monitor competitor mentions and surface competitive intelligence
- Coordinate review generation on external platforms
- Identify and activate micro‑influencer partnerships
- Content Support (20-30%)
- Support content team as a writer
Requirements
- Experience working with online communities across different social media platforms
- An excellent command of English (C2 level or equivalent)
- Exceptional writing and communication skills with ability to explain complex concepts in simple words and adapt tone across platforms
- Self‑starter with a thoughtful and proactive approach
- Ability to identify opportunities and work both independently and as part of the team
- Community‑first mindset: ability to build relationships before promoting products
- Value‑driven approach and willingness to go beyond expectations
Nice to have
- 1‑3 years’ experience in community management, social media, or related role (B2B SaaS/FinTech)
- Proven track record managing brand presence on Reddit/Quora with authentic engagement examples
- Experience launching/growing TikTok business channels
- Familiarity with analytics and social listening tools
What we have
- First‑hand international experience in the payment processing industry
- Competitive salary, Health Insurance, Pension and Performance Based Bonus
- Hybrid work model – Based from office with flexibility for home/remote working
- Get an extra paid day off to celebrate your birthday
- Modern and well‑located office in central London
- Excellent environment for personal and professional development
- Supportive, friendly colleagues and inspiring leaders
At Ecommpay, you get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from various cultural and academic backgrounds. Ecommpay is committed to giving people the opportunity to grow, and you’ll be able to develop your role over time.
Online Community & Digital Presence Specialist employer: Ecommpay
Ecommpay is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and community engagement are at the forefront. With a competitive salary, health insurance, and a hybrid work model, employees enjoy a supportive environment that encourages personal and professional growth. Located in central London, Ecommpay offers unique opportunities to connect with diverse colleagues while making a meaningful impact in the global payment ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Online Community & Digital Presence Specialist
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn and other social profiles reflect your passion for community engagement. Share relevant content, join discussions, and connect with industry folks to show you're already part of the conversation.
✨Tip Number 2
Dive into Reddit and Quora before applying! Engage in discussions related to payment solutions and community management. This will not only give you insights but also demonstrate your proactive approach when you apply through our website.
✨Tip Number 3
Show off your creativity! If you have experience with TikTok or any other platform, create a short video or post that showcases your understanding of community engagement. This could be a fun way to stand out from the crowd!
✨Tip Number 4
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about Ecommpay's culture and values. This insider knowledge can help you tailor your approach and show us you're genuinely interested in being part of the team.
We think you need these skills to ace Online Community & Digital Presence Specialist
Some tips for your application 🫡
Show Your Community Spirit:When you're applying, let us see your passion for online communities! Share examples of how you've engaged with users on platforms like Reddit or Quora. We want to know how you build relationships and create value in those spaces.
Tailor Your Writing Style:Make sure your application reflects the tone and style we’re looking for. Use clear, simple language to explain your experiences and skills. We appreciate a friendly, approachable vibe that resonates with our community-first mindset.
Highlight Your Proactivity:We love self-starters! In your application, mention times when you've taken the initiative to identify opportunities or solve problems within online communities. Show us how you can be a driving force in our digital presence!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Ecommpay
✨Know Your Platforms
Before the interview, dive deep into Reddit, Quora, and TikTok. Familiarise yourself with the types of discussions happening in relevant communities. This will not only show your passion for community engagement but also help you speak confidently about how you can contribute to Ecommpay's online presence.
✨Showcase Your Writing Skills
Prepare examples of your writing that demonstrate your ability to explain complex concepts simply. Whether it's a blog post, a social media update, or a community response, having tangible examples ready will highlight your exceptional communication skills and adaptability across platforms.
✨Be Proactive in Your Approach
Ecommpay is looking for a self-starter, so come prepared with ideas on how to engage with communities and enhance their digital presence. Think about potential micro-influencer partnerships or trending topics you could leverage. This proactive mindset will impress your interviewers.
✨Understand the Brand Voice
Research Ecommpay’s brand voice and values. Be ready to discuss how you would maintain authenticity while engaging with users. Highlight your community-first mindset and how building relationships comes before promotion, aligning with what Ecommpay stands for.
