At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving account growth.
- Company: Join Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Fully remote work, competitive salary, and performance-linked bonuses.
- Other info: Opportunity for occasional in-person collaboration in North West England.
- Why this job: Make a real impact by helping clients thrive and grow their businesses.
- Qualifications: Experience in client success or account management is a plus.
The predicted salary is between 30000 - 40000 € per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
Key responsibilities
- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder. You'll receive training on our offers.
About you
- Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory.
- Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders.
- Highly organised, with strong ownership of process and detail.
- Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
To apply: Message me directly with a short summary of the retention or account growth you have personally owned and the results achieved. Salary dependant on candidate experience.
Client Success & Retention Manager in Warrington employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from a culture of collaboration and continuous learning. The North West England location provides opportunities for occasional in-person engagement, fostering a sense of community among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in Warrington
✨Tip Number 1
Get to know the company inside out! Research Ecomlanders, their clients, and their CRO strategies. This will help you tailor your conversations and show that you're genuinely interested in their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to client success and retention. Think about specific examples from your past experiences that demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Client Success & Retention Manager in Warrington
Some tips for your application 🫡
Be Personal and Authentic:When you message us, make sure to share your unique story. We want to know about your personal experiences with client retention or account growth. Authenticity goes a long way in making your application stand out!
Show Off Your Results:Don’t just tell us what you did; show us the impact! Include specific examples of how your efforts led to client satisfaction or account growth. Numbers and results speak volumes, so let’s see what you’ve achieved!
Tailor Your Message:Make sure your summary aligns with our role description. Highlight your experience in client success and how it relates to the responsibilities we’ve outlined. A tailored message shows us you’re genuinely interested in the position.
Keep It Concise:While we love a good story, keep your message short and to the point. Aim for clarity and brevity to ensure we can quickly grasp your key achievements and fit for the role. We appreciate your effort in making it easy for us!
How to prepare for a job interview at Ecom Landers
✨Know Your Client Success Metrics
Before the interview, brush up on key client success metrics and retention strategies. Be ready to discuss how you've previously measured client satisfaction and what steps you took to improve it. This shows that you understand the importance of data in driving client relationships.
✨Demonstrate Your Commercial Mindset
Prepare examples that highlight your commercial awareness. Think about times when you identified opportunities for account growth or improved client retention. Being able to articulate these experiences will show that you can think strategically about client relationships.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, come prepared with a system or method you use to manage client accounts. Whether it's a CRM tool or a personal tracking system, sharing this will demonstrate your ability to stay on top of multiple clients and their needs.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle client issues or disengagement. Think through potential challenges and your approach to resolving them. This will help you showcase your problem-solving skills and proactive mindset.
