At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving account growth.
- Company: Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Fully remote work, competitive salary, and performance-based bonuses.
- Other info: Opportunity for professional growth in a supportive, remote environment.
- Why this job: Join a team that values client success and offers real impact in the ecommerce space.
- Qualifications: Experience in client success or account management is a plus, but not mandatory.
The predicted salary is between 40000 - 50000 € per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder.
You will receive training on our offers.
About you: Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory. Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders. Highly organised, with strong ownership of process and detail. Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
To apply: Message me directly with a short summary of the retention or account growth you have personally owned and the results achieved. Salary dependant on candidate experience.
Client Success & Retention Manager in Southampton employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from ongoing training and support, fostering a culture of collaboration and innovation. Located in the vibrant North West England region, Ecomlanders provides unique opportunities for professional development within a dynamic and commercially driven agency setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Success & Retention Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Ecomlanders and their CRO methodology so you can speak confidently about how your experience aligns with their needs. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your great fit for the role and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ecomlanders.
We think you need these skills to ace Client Success & Retention Manager in Southampton
Some tips for your application 🫡
Be Personal and Authentic:When you’re writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to client success and retention.
Showcase Your Achievements:Make sure to highlight specific examples of retention or account growth you've personally managed. We love numbers, so if you can quantify your success, even better! This helps us see the impact you've made in previous roles.
Tailor Your Message:Read the job description carefully and align your application with what we’re looking for. Use similar language and focus on the skills and experiences that match the role of Client Success & Retention Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ecom Landers
✨Know Your Numbers
Before the interview, brush up on your past retention and account growth metrics. Be ready to share specific examples of how you've improved client satisfaction and retention rates. This will show that you understand the commercial side of the role and can deliver results.
✨Understand Their Methodology
Familiarise yourself with Ecomlanders' CRO methodology and funnel strategy. Being able to discuss their approach and how you can contribute to it will demonstrate your genuine interest in the company and the role.
✨Prepare for Relationship Management Questions
Expect questions about how you've handled client relationships in the past. Think of scenarios where you've turned around a disengaged client or strengthened a relationship after an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Organisational Skills
Since the role requires strong organisational skills, be prepared to discuss how you manage multiple accounts and ensure client satisfaction. Share tools or methods you use to stay organised and keep track of client interactions and performance.
