At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving account growth.
- Company: Join Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Fully remote work, competitive salary, and performance-linked bonuses.
- Other info: Opportunity for occasional in-person collaboration in North West England.
- Why this job: Make a real impact by helping clients thrive and grow their businesses.
- Qualifications: Experience in client success or account management is a plus.
The predicted salary is between 30000 - 40000 € per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
Key responsibilities- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder. You'll receive training on our offers.
About you
- Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory.
- Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders.
- Highly organised, with strong ownership of process and detail.
- Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
To apply: Message me directly with a short summary of the retention or account growth you have personally owned and the results achieved. Salary dependant on candidate experience.
Client Success & Retention Manager in Portsmouth employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from a culture of collaboration and continuous learning. The North West England location provides opportunities for occasional in-person engagement, fostering a sense of community among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Ecomlanders, their clients, and their CRO strategies. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success & Retention Manager role.
✨Tip Number 3
Prepare for scenario-based questions! Think of examples from your past where you've successfully managed client relationships or improved retention. We want to see how you handle real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ecomlanders.
We think you need these skills to ace Client Success & Retention Manager in Portsmouth
Some tips for your application 🫡
Be Personal and Authentic:When you message us, make sure to share a bit about yourself and your journey in client success or account growth. We love hearing personal stories that highlight your achievements and how you've made a difference!
Show Off Your Results:Don’t just tell us what you did; show us the impact! Include specific examples of retention or account growth you've achieved, along with any metrics or outcomes that demonstrate your success. Numbers speak volumes!
Tailor Your Message:Make sure your application reflects our values and the role's requirements. Highlight your experience in client relationships and how you can contribute to our mission at Ecomlanders. A tailored approach goes a long way!
Keep It Concise:While we want to know all about your successes, keep your summary short and sweet. Aim for clarity and focus on the key points that showcase your fit for the Client Success & Retention Manager role. We appreciate brevity!
How to prepare for a job interview at Ecom Landers
✨Know Your Client Success Metrics
Before the interview, brush up on key client success metrics and retention strategies. Be ready to discuss how you've previously measured client satisfaction and what steps you took to improve it. This shows you understand the importance of data in driving client relationships.
✨Demonstrate Commercial Awareness
Since this role is commercially focused, prepare examples that highlight your understanding of how client success impacts revenue growth. Think about times when you identified opportunities for account expansion and how you communicated these to clients.
✨Showcase Your Relationship Management Skills
Be prepared to share specific instances where you successfully managed client relationships, especially during challenging situations. Discuss how you handled service recovery and turned potential disengagement into renewed confidence.
✨Prepare Questions About Their CRO Methodology
Research Ecomlanders' approach to conversion rate optimisation (CRO) and come up with insightful questions. This not only shows your interest in their methodology but also demonstrates your proactive attitude towards understanding their business model.
