At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving account growth.
- Company: Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Fully remote work, competitive salary, and performance-based bonuses.
- Other info: Opportunity for professional growth in a supportive, remote environment.
- Why this job: Join a team that values client success and offers real impact in the ecommerce space.
- Qualifications: Experience in client success or account management is a plus, but not mandatory.
The predicted salary is between 40000 - 50000 € per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder.
You will receive training on our offers.
About you: Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory. Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders. Highly organised, with strong ownership of process and detail. Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
To apply: Message me directly with a short summary of the retention or account growth you have personally owned and the results achieved. Salary dependant on candidate experience.
Locations
Client Success & Retention Manager in Hampshire, Portsmouth employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from ongoing training and support, fostering a culture of collaboration and innovation. Located in North West England, the company provides unique opportunities for occasional in-person collaboration, enhancing team dynamics and professional relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Ecomlanders, their clients, and their CRO strategies. This will help you speak their language during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success & Retention Manager role. Plus, it could give you an edge in your application!
✨Tip Number 3
Prepare for the interview by practising common questions related to client retention and account growth. Think of specific examples from your past experiences where you've successfully managed client relationships and achieved results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Success & Retention Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Be Personal and Direct:When you message us, keep it personal! Share a short summary of your experience with client retention or account growth. We want to hear about your journey and the results you've achieved, so make it engaging and relatable.
Show Your Commercial Mindset:Since this role is all about client success and retention, highlight your commercially focused experiences. Talk about how you've driven results in past roles and how you can bring that same energy to Ecomlanders.
Keep It Concise:We appreciate brevity! While we want to know about your achievements, keep your summary short and sweet. Aim for clarity and impact – we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Ecom Landers
✨Know Your Client Success Metrics
Before the interview, brush up on key client success metrics and retention strategies. Be ready to discuss how you've previously managed client relationships and improved satisfaction. This shows you understand the role's focus on retention and account growth.
✨Demonstrate Commercial Awareness
Ecomlanders is looking for someone commercially minded. Prepare examples of how you've contributed to revenue growth or improved client engagement in past roles. This will help you connect your experience with their business goals.
✨Showcase Your Organisational Skills
As a Client Success & Retention Manager, being organised is crucial. Share specific instances where your organisational skills led to successful project management or improved client outcomes. This will highlight your ability to handle multiple accounts effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in client retention and how you would address them. This preparation will demonstrate your proactive approach to maintaining client relationships.
