At a Glance
- Tasks: Manage client relationships, ensuring satisfaction and driving account growth.
- Company: Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Fully remote work, competitive salary, and performance-linked bonuses.
- Other info: Opportunity for professional development and occasional in-person collaboration.
- Why this job: Join a team that empowers brands to grow without increasing ad spend.
- Qualifications: Experience in client success or account management is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
Key responsibilities- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder. You’ll receive training on our offers.
About you
- Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory.
- Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders.
- Highly organised, with strong ownership of process and detail.
- Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
Salary: Dependant on candidate experience.
Client Success & Retention Manager in England employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from a culture of collaboration and continuous learning. The North West England location provides opportunities for occasional in-person engagement, fostering a sense of community among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Success & Retention Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their CRO methodology and how they help ecommerce brands grow. This will not only impress your interviewers but also show that you’re genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in client success and retention, focusing on how you've maintained client satisfaction and driven account growth in the past. Tailor your stories to highlight your commercial mindset and relationship management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Ecomlanders team!
We think you need these skills to ace Client Success & Retention Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success & Retention Manager role. Highlight your experience in client success or account management, and show us how you can bring value to our team at Ecomlanders.
Showcase Your Commercial Mindset:We want to see that you understand the commercial side of things. Share examples of how you've successfully managed client relationships and driven account growth in your previous roles. This will help us see your potential impact on our clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and organisation, so show us your skills right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Ecomlanders family!
How to prepare for a job interview at Ecom Landers
✨Know Your Client Success Metrics
Before the interview, brush up on key client success metrics and retention strategies. Be ready to discuss how you’ve used data to drive client satisfaction and account growth in your previous roles. This shows you understand the commercial side of client management.
✨Demonstrate Relationship Management Skills
Prepare examples that highlight your ability to build and maintain strong client relationships. Think about times when you turned a dissatisfied client into a loyal one or how you proactively addressed issues before they escalated. This will showcase your proactive approach.
✨Familiarise Yourself with CRO Methodology
Since Ecomlanders focuses on conversion rate optimisation, it’s crucial to have a solid understanding of CRO principles. Research their methodologies and be prepared to discuss how you can apply these strategies to enhance client engagement and retention.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about their current client retention challenges or how they measure success. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
