At a Glance
- Tasks: Own client relationships, drive retention, and foster account growth in a fully remote role.
- Company: Ecomlanders, a dynamic CRO agency focused on ecommerce success.
- Benefits: Competitive salary, flexible remote work, and training opportunities.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real impact by enhancing client satisfaction and driving their success.
- Qualifications: Experience in client success or account management is a plus, but not mandatory.
The predicted salary is between 40000 - 50000 € per year.
Ecomlanders is a full-funnel CRO agency working with ecommerce brands to grow revenue through conversion, not increased ad spend. We are hiring a Client Success & Retention Manager to take ownership of the client relationship post-onboarding, from satisfaction and retention through to account growth.
This is a senior, commercially focused position. You will own the ongoing client relationship, retention performance, and the natural expansion of accounts over their lifetime. It combines relationship management with genuine commercial responsibility, and is measured accordingly.
- Retention: Own client retention as a measured outcome. Maintain client satisfaction, identify early signs of disengagement, and re-establish confidence proactively before it affects renewal. Performance against retention targets is directly linked to bonus.
- Account growth: Develop a strong working knowledge of our offer, CRO methodology and funnel strategy in order to guide clients through the natural progression of their engagement, for example from an initial product page build towards a full funnel. Identify and recommend the right next step for each client at the right time.
- Client success: Manage overall client satisfaction, feedback collection, and video testimonials. Handle issues and service recovery in a way that strengthens the relationship.
- Client-facing operations: Manage existing-client invoicing, payment links, and provide clear, regular reporting on retention and account growth to COO and founder.
You will receive training on our offers.
About you: Experience in client success, account management or retention, ideally within an agency or comparable B2B service environment - desirable not mandatory. Commercially minded, with the confidence and credibility to discuss the work itself with senior stakeholders. Highly organised, with strong ownership of process and detail. Comfortable being accountable to clear performance targets.
Location: UK based. North West England preferred for occasional optional in-person collaboration, though the role is effectively remote and travel is minimal.
To apply: Message me directly with a short summary of the retention or account growth you have personally owned and the results achieved. Salary dependant on candidate experience.
Client Success & Retention Manager in Cheltenham employer: Ecom Landers
Ecomlanders is an exceptional employer that prioritises employee growth and satisfaction, offering a fully remote work environment that allows for flexibility and work-life balance. With a strong focus on client success and retention, employees are empowered to take ownership of their roles while benefiting from ongoing training and support, fostering a culture of collaboration and innovation. Located in North West England, the company provides unique opportunities for occasional in-person collaboration, enhancing team dynamics and professional relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Retention Manager in Cheltenham
✨Tip Number 1
Get to know the company inside out! Research Ecomlanders, their clients, and their CRO strategies. This will help you speak their language during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success & Retention Manager role. Plus, it could give you an edge in your application!
✨Tip Number 3
Prepare for the interview by practising common questions related to client retention and account growth. Think of specific examples from your past experiences where you've successfully managed client relationships and achieved results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Success & Retention Manager in Cheltenham
Some tips for your application 🫡
Be Personal and Authentic:When you’re writing your application, let your personality shine through! We want to get a sense of who you are beyond just your qualifications. Share a bit about your journey in client success and what drives you to excel in this field.
Showcase Your Achievements:Don’t hold back on the specifics! Highlight your past experiences with client retention and account growth. Use numbers and examples to illustrate how you’ve made a difference in previous roles. We love seeing tangible results!
Tailor Your Message:Make sure to align your application with our values and the role description. Mention how your skills and experiences directly relate to the responsibilities we’ve outlined. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Concise and Clear:While we appreciate detail, clarity is key! Make your application easy to read and to the point. Avoid jargon unless it’s relevant, and ensure your main points stand out. We want to understand your value quickly, so keep it sharp!
How to prepare for a job interview at Ecom Landers
✨Know Your Numbers
Before the interview, brush up on your past retention and account growth metrics. Be ready to share specific examples of how you've improved client satisfaction and retention rates. This will show that you understand the commercial side of the role and can deliver results.
✨Understand Their Methodology
Familiarise yourself with Ecomlanders' CRO methodology and funnel strategy. Being able to discuss their approach and how you can contribute to it will demonstrate your genuine interest in the company and the role.
✨Prepare for Relationship Management Questions
Expect questions about how you've handled client relationships in the past. Think of scenarios where you've turned around a disengaged client or strengthened a relationship after an issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Organisational Skills
Since the role requires strong organisational skills, be prepared to discuss how you manage multiple accounts and ensure client satisfaction. Share tools or methods you use to stay organised and keep track of client interactions and performance.
