Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to digitise First Mile data and provide top-notch support.
- Company: Join ECOM, a leader in international trade and development.
- Benefits: Full-time role with opportunities for travel and professional growth.
- Other info: Collaborative culture with a focus on innovation and sustainability.
- Why this job: Make a real impact by transforming data processes in a dynamic environment.
- Qualifications: 5+ years in software management; experience in field operations is a plus.
The predicted salary is between 50000 - 65000 £ per year.
ECOM is seeking a target driven, process oriented and collaborative Digitisation Services Lead to support the streamlined digitisation of First Mile Data in ECOM Origins. As the Digitisation Services Lead you will lead a team who provides training, services and support to users. The ideal candidate will have a track record of identifying/supporting businesses to identify opportunities for digitising First Mile data, managing end-to-end digitisation support, and ensuring users receive appropriate customer service. The position will require travel to origin to understand operations, provide application training and support for end users.
Responsibilities
- Provide First Mile Origin Data Teams, Global Sustainability Teams and other stakeholders of First Mile Digitisation with high quality customer service and support, in coordination with group IT.
- Act as the interface between customer and internal teams to support user acceptance testing of change and maintenance releases.
- Manage and minimise the impact of any releases to clients.
- Lead the team providing business level L1 support for our existing first mile technologies.
- Conduct monthly and quarterly review of teams and propose any action plans.
- Track progress of developments or customisations and coordinate with Test Leads to complete test against requirements.
- Manage open items of the testing phase of implementations and releases.
- Produce and distribute usage reports with stakeholders, as well as analysing results and propose solutions to increase the usage.
- Develop a methodology for training new and existing users, including the creation of training materials.
- Conduct onsite and online training.
- Ensure that origin data teams use approved technology tools for First Mile data collection for the processes agreed.
- Coordinate with product, data and technology teams to support the development and deployment of new tools and functionalities.
- Work closely with Global Transformation Team and Global IT.
- Contribute to strengthening the First Mile digitisation process in ECOM.
Skills
- Bachelor’s degree in a related field.
- MBA or Master’s degree in a related field would be an advantage.
- 5 years+ experience in the management of software products, including implementation, management and support of applications.
- Knowledge and experience of field operations for key soft commodities like coffee, cocoa and cotton.
- Highly organized with attention to detail.
- Ability to influence, engage and manage at different levels.
- Knowledge and use of project management and testing tools.
First Mile Digitisation Service Lead in London employer: ECOM Agroindustrial Corp. Ltd.
Contact Detail:
ECOM Agroindustrial Corp. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Mile Digitisation Service Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at ECOM. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the First Mile Digitisation process. Show us you know your stuff and can lead a team effectively. We love candidates who can hit the ground running!
✨Tip Number 3
Practice your customer service skills. As a Digitisation Services Lead, you'll need to support users and manage expectations. Role-play scenarios with friends to get comfortable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make a difference.
We think you need these skills to ace First Mile Digitisation Service Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digitisation and customer service. We want to see how your skills align with the role of Digitisation Services Lead!
Showcase Your Experience: Don’t just list your past jobs; share specific examples of how you've successfully managed digitisation projects or provided top-notch support. We love seeing real-world impact!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at ECOM Agroindustrial Corp. Ltd.
✨Know Your Stuff
Make sure you understand the ins and outs of First Mile digitisation. Brush up on your knowledge about the specific technologies and processes ECOM uses. Being able to discuss these confidently will show that you're not just interested in the role, but that you’re genuinely prepared.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully managed software products or led a team. Highlight any experience with training users or providing customer service, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s current digitisation challenges or future projects. This shows your interest in the role and helps you gauge if the company aligns with your career goals. It also demonstrates your proactive approach to understanding the business.
✨Be Ready to Travel
Since the role requires travel to origin, be prepared to discuss your flexibility and willingness to travel. Share any relevant experiences you have had working in different locations or cultures, as this can set you apart from other candidates.