Ecology Community Branch Manager in Porth

Be a Pioneer with Ecology Building Society. Are you ready to help build something different? If you’re passionate about people, community, and positive impact — and you’re excited by the chance to support Ecology’s first Community Branch — we’d love to hear from you. We are now recruiting for an Ecology Community Engagement Manager in Porth. This is a rare opportunity to play a key role in Ecology’s pioneering Community Branch in Porth — supporting local people, building relationships, and helping our mission reach further into the community.

At Ecology Building Society, we exist to do things differently. In a world that doesn’t always add up, we use the power of finance to help people, communities, and the planet thrive. Our Community Branch model is an innovative, people-first way of delivering value locally — bringing ethical finance, practical support, and positive impact into the heart of the community. Now, we’re looking for a community-minded Ecology Community Engagement Manager to help bring this vision to life.

About the role: As Community Engagement Manager, you’ll work closely with the Branch Manager to support the successful operation and positive community impact of the Porth Community Branch. You’ll be a visible representative of Ecology in the community — building relationships with local organisations, partners and community groups, while helping customers and visitors feel welcomed, supported and valued. This is a key support role within the branch team. You’ll help strengthen Ecology’s local presence, enhance the customer experience and drive service and growth objectives.

What you’ll be doing:

• Drive awareness of Ecology’s ethical products and services - grow the customer base and use of branch services such as OneBanx cash machines.
• Proactively build strong relationships with local organisations, community groups, potential customers, partners and stakeholders.
• Coordinate and deliver community-focused initiatives, such as information sessions, support signposting, workshops and events.
• Represent Ecology externally in a way that demonstrates our mission, values and commitment to sustainable finance through networking.
• Support a smooth, welcoming and inclusive experience for everyone using the Porth Community Banc branch.
• Identify opportunities to improve branch services, enhance customer satisfaction and add value for visitors.
• Help maintain a safe, secure and compliant operating environment in line with Ecology policies and procedures.
• Work with Head Office teams to maintain strong communication and ensure seamless handovers between the branch and central functions.

Most importantly, you’ll help make Ecology’s values real for the people of Porth and beyond.

Who we’re looking for:

Essential:

• A proactive and positive, can-do attitude that reflects Ecology’s values.
• Strong customer focus and communication skills.
• Experience in business development and proactive activity to support growth.
• Excellent organisation and attention to detail.
• Confidence using your initiative to solve problems.
• Strong communication skills, both verbal and written, including confidence creating and delivering presentations.
• Welsh speaking.

Desirable:

• A good understanding of savings and mortgage products.
• Experience in financial services and customer service, including customer reviews and outbound calling.
• Good IT skills, including Microsoft Word, Powerpoint and Excel.

Why join Ecology? You’ll be part of something new — helping Ecology grow its local impact while supporting a welcoming, values-led branch experience. You’ll be part of an organisation that:

• Champions fairness, openness, responsibility, cooperation and activism.
• Cares deeply about people, communities, and the planet.
• Encourages you to Own Your Impact, Deliver Together, Lead With Care, and Dare To Be Different.
• Empowers you to make meaningful, local change.

This is a role for someone who believes in ethical finance, community connection, and doing business in a better way.

We are an equal opportunities employer and we are committed to promoting a diverse and inclusive community, where you can belong and succeed as your whole self. We value diversity in terms of gender, race, age, faith, disability, and sexual orientation but also in personality and thinking style. We see the uniqueness you’ll bring to us as a real source of strength.

About our Benefits:

• Salary: We’re committed to paying our people fairly for the role they undertake and are an accredited Living Wage employer.
• Pension: We know how important it is to save towards your future, that’s why we’ll contribute 8% into your pension and you’ll contribute a minimum of 1%.
• Performance Related Pay: After a qualifying period, you’ll be included in our discretionary performance related pay scheme.
• Life Insurance: We will provide death-in-service life insurance of 4 x your basic contractual salary.
• Holiday: You’ll get 25 days plus Bank Holidays, and after a qualifying period, you’ll be able to purchase up to an additional 5 days leave.
• Birthday Leave: Eligible colleagues are entitled to an extra day of paid leave to celebrate their birthday.
• Staff Mortgage: We offer a staff mortgage for eligible colleagues at a great rate (based on our Staff Reference Rate) with cashback for upgrading to air or ground source heat pumps.
• Develop and Grow: The success of the Society is enabled by our brilliant people, and we’ll support your development and growth in your role and career.
• Wellbeing: Positive health and wellbeing enables you to thrive as an individual. Employees have access to our Employee Assistance Programme, with a range of health benefits and support to suit your lifestyle.
• Community Days: We encourage our colleagues to take 3 days paid leave to support community and environmental initiatives aligned to our mission.

Apply now and help strengthen the future of ethical banking in Porth and beyond.