Client Relationship Manager

Location: Hybrid - London Waterloo office (2 days per week required)
Job type: Full time, Permanent Contract
Compensation: £32,000 - £34,000

Own the client relationships that power our climate impact.

We're looking for a Junior Client Relationship Manager to join our Customer Success team and take ownership of a portfolio of Ecologi Zero clients, guiding them from onboarding through to long-term retention and success. You'll be the relationship manager your clients trust, the problem-solver who keeps things running smoothly, and a key partner to our Strategic Accounts team on our biggest client relationships.

This is a role for someone who loves building relationships, thrives on variety, and wants their work to genuinely matter. You'll develop real client and project management skills while contributing directly to climate action.

Company Profile
Ecologi is the UK’s most trusted climate action platform. Our mission is to inspire and empower businesses to accelerate global climate action through funding high quality, high integrity climate solutions including reforestation, habitat restoration, carbon avoidance and removal projects around the world. We are trusted by over 16,000 businesses; Co-op, O2, BAFTA Albert, ITV, Ubisoft, Oracle, Capgemini, Mulberry, including 270+ B Corps.

As a team we’re easy going and take great pride in our work. From brand marketing to product development, we’re all striving to move the needle on the climate emergency. Our culture is about being honest and transparent so we trust each other, and about feeling part of something bigger than yourself. We're willing to do something good with our lives and for our planet. If you feel the same, we could be the right company for you! Our Values are:

• Planet First: We are science-led and impact-driven. We hold ourselves to the highest scientific standards and collaborate with the best global partners. We provide leading-edge solutions for our planet that customers love.
• Always Accountable: We gain trust through transparency. We do our due diligence and seek out the best possible data to inform our decisions. We value authenticity, openness, honesty and operate with integrity and autonomy.
• Changemakers: We drive meaningful change. We are agents of change. We’re progress driven, setting ambitious goals even when faced with uncertainty and ambiguity. We test, we learn, we move forwards. We’re brave, optimistic, resilient and enjoy the challenge that change brings.
• Act, Together: We believe in the power of collective action. We inspire and empower our people and businesses to make a positive difference. Together, we challenge, we communicate, we collaborate. We celebrate and champion diversity and inclusion.

Typical Week:
Client facing (~60% of time):

• Having conversations with their clients to understand desired goals and ensuring that clients feel supported.
• Meeting with clients regularly as their Relationship Manager.
• Owning, developing, and expanding relationships with their clients.
• Collaborating with the Measurement, Impact, and Business Development teams to coordinate existing account planning, relationship development and meeting scheduling.
• All members of the Customer Success team will need to contribute to Customer Support tickets until this process is improved dramatically.

First Line Carbon Accounting (~10% of time)

• Support with high level carbon accounting. This can mean answering carbon accounting questions, debriefing sessions with Measurement clients to explain their footprints, supporting with development of climate narrative, target setting, etc. Basically, delivering information from Carbon Accountants to clients in some cases.

Organisational/Process Improvement (~30% of time)

• Working with the Strategic Accounts to ensure optimisation of client management and support processes.
• Keeping all client records, data, and projects organised.
• Staying updated on industry trends and competitors to effectively position our offerings within key accounts.