At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for end users.
- Company: Join Ecolab, a global leader in water and hygiene solutions.
- Benefits: Dynamic work environment with personal and professional growth opportunities.
- Other info: Embrace a culture of diversity, equity, and inclusion at Ecolab.
- Why this job: Make a real impact while working with cutting-edge technology and diverse teams.
- Qualifications: Degree in Computer Sciences or Informatics and 2 years of IT support experience.
The predicted salary is between 30000 - 40000 £ per year.
A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
We are currently looking for an IT Operation Analyst.
Your Responsibilities
- Provide 2nd level IT support to end users.
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.
- Use remote control software and provide onsite and remote support.
- Conduct regular interaction with IT users using basic customer service skills and communication skills.
- Work collaboratively with project team members and other support functions on activities related to IT.
- Liaise with partners and vendors on IT related user support.
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.
- Perform basic incident and problem analysis as required to resolve incidents and requests.
- Perform hardware and software change requests as assigned.
- Attend end user meetings as requested to provide local support to users.
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
- Install and maintain local infrastructure as required.
Your profile
- Preferably a degree in Computer Sciences or Informatics.
- At least 2 years of IT experience in a technical customer support role.
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now).
- Strong customer focus, service and problem solving skills.
Our Offer
- Working in a dynamic, cooperative and global environment.
- Personal and professional growth opportunities and intensive training on the job.
IT Client Support Specialist in Northwich employer: Ecolab
Ecolab is an exceptional employer that fosters a dynamic and cooperative work environment, offering extensive personal and professional growth opportunities for its employees. With a strong commitment to diversity, equity, and inclusion, Ecolab encourages innovative thinking and collaboration, ensuring that every team member can contribute meaningfully to the company's mission of advancing sustainability and public health. Located in a global setting, this role as an IT Client Support Specialist provides the chance to work with cutting-edge technology while making a positive impact across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Support Specialist in Northwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. We recommend role-playing with a friend or using online resources to brush up on your troubleshooting skills. The more confident you are, the better you’ll perform!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, as an IT Client Support Specialist, you’ll be the face of the company for many users. We suggest sharing specific examples of how you’ve resolved issues and helped users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Client Support Specialist in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Client Support Specialist role. Highlight your relevant experience, especially in customer support and technical skills. We want to see how your background aligns with what we do at Ecolab!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled IT issues in the past. We’re all about finding innovative solutions here at Ecolab!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ecolab
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like MS O365, Windows 11, and remote software. Brush up on your troubleshooting techniques and be ready to discuss how you've resolved past incidents.
✨Show Off Your Customer Service Skills
Ecolab values strong customer focus, so prepare examples of how you've provided excellent support in previous roles. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Familiarise Yourself with ITIL Processes
Since the role involves conforming to ITIL processes, it’s a good idea to understand the basics of ITIL and how it applies to incident management. Be ready to discuss how you’ve used these processes in your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you gauge if Ecolab is the right fit for you.
