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- Tasks: Conduct on-site evaluations and training in food safety for retail customers.
- Company: Join Ecolab, a leader in cleaning solutions and health protection.
- Benefits: Flexible work environment, comprehensive benefits, and career advancement opportunities.
- Why this job: Make a real impact on food safety and customer satisfaction in the retail industry.
- Qualifications: Experience in food protection and strong communication skills preferred.
- Other info: Be part of a diverse team committed to inclusion and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
As part of the world's leading provider of cleaning solutions and health protection products and services, Ecolab's Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Ecolab is seeking a Field Service Manager in Cardiff / Newport who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices.
You will examine food safety practices, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What's In It For You
- Flexible, independent work environment
- Access to best in class resources, tools, and technology
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment
- Comprehensive benefits package starting day one of employment
- The opportunity to carve out a long term, advanced career path within Ecolab
What You Will Do
- Conduct Sales/service calls, cleaning audits, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
- Provide food brand standard education and training to customers
- Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
- Partner with Ecolab Account Management teams to solve customer issues and assist in program development
- Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
- Complete Cleaning audits based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for compliance
- Maintain, dispensing equipment in excellent working condition and install equipment as necessary in existing and new sites
- Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
- Complete required paperwork including the proper update of customer contact records and the territory management system
- Plan and execute an efficient daily route to maximize effectiveness and productivity
Minimum Qualifications
- Experience working in food protection
Preferred Qualifications
- Supervisory experience is preferred
- Excellent interpersonal and communication (written and verbal) skills
- Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
- Strong relationship management capability and advanced consulting skills
About Ecolab Food Retail Services: Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolab's Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers' food safety teams throughout the world, protecting their brand reputation.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Field Service Manager in Newport employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the food safety and retail industry. You never know who might have a lead on a Field Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of food safety regulations and best practices. Show them you’re not just a candidate, but a passionate expert ready to make an impact!
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! As a Field Service Manager, you’ll need to build strong relationships with customers. Practice how you’d communicate effectively and provide constructive feedback.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests right there.
We think you need these skills to ace Field Service Manager in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Manager role. Highlight your experience in food safety and customer service, as these are key aspects of the job. We want to see how your skills align with what we do at Ecolab!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience: Don’t forget to mention any supervisory or relevant experience you have in food protection or safety. We love seeing candidates who can bring their expertise to the table, so make sure to showcase those experiences in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Ecolab
✨Know Your Stuff
Make sure you brush up on food safety regulations and best practices. Ecolab is all about ensuring cleanliness and safety in food retail, so being knowledgeable about these topics will show that you're serious about the role.
✨Showcase Your Communication Skills
As a Field Service Manager, you'll need to interact with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing how you would educate and train customers on food safety standards.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. Ecolab values proactive problem solvers, so be ready to share how you can contribute to their mission.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about their current challenges in food safety or how they measure success in customer satisfaction.
