At a Glance
- Tasks: Conduct on-site evaluations and training in food safety for retail customers.
- Company: Join Ecolab, a leader in cleaning and food safety solutions.
- Benefits: Flexible work environment, comprehensive benefits, and career growth opportunities.
- Other info: Diverse and inclusive workplace committed to your growth.
- Why this job: Make a real impact on food safety and customer satisfaction in the retail industry.
- Qualifications: Experience in food protection and strong communication skills preferred.
The predicted salary is between 35000 - 45000 £ per year.
As part of the world’s leading provider of cleaning, food safety and health protection products and services, Ecolab’s Global Food Retail division delivers a comprehensive cleaning program developed specifically for the food retail industry, partnering with our customers to identify risks. Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine cleaning standards, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.
What You Will Do
- Conduct brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness.
- Provide food safety and brand standard education and training to customers.
- Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships.
- Partner with Ecolab Account Management teams to solve customer issues and assist in program development.
- Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices.
- Complete cleaning audits based on the customer’s required visit frequency (monthly or quarterly) and evaluate each department for compliance.
- Maintain dispensing equipment in excellent working condition and install equipment as necessary.
- Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement.
- Complete required paperwork including the proper update of customer contact records and the territory management system.
- Plan and execute an efficient daily route to maximize effectiveness and productivity.
Minimum Qualifications
- Experience working in food protection.
- No Immigration Sponsorship available.
Preferred Qualifications
- Supervisory experience is preferred.
- Excellent interpersonal and communication (written and verbal) skills.
- Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy.
- Strong relationship management capability and advanced consulting skills.
What’s In It For You
- Flexible, independent work environment.
- Access to best in class resources, tools, and technology.
- Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment.
- Comprehensive benefits package starting day one of employment.
- The opportunity to carve out a long term, advanced career path within Ecolab.
About Ecolab Food Retail Services
Join a team of experts that provides 23.2 million food safety and compliance observations annually through audits and training. Ecolab’s Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores and supermarkets. We serve as an extension of our customers’ food safety teams throughout the world, protecting their brand reputation.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and to furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Field Service Manager in Newcastle upon Tyne employer: Ecolab
Ecolab is an exceptional employer, offering a flexible and independent work environment for Field Service Managers in the food retail sector. With access to top-notch resources and a commitment to safety, employees benefit from comprehensive training and a robust benefits package from day one. Ecolab fosters a culture of diversity and inclusion, providing ample opportunities for career advancement and personal growth within a supportive team dedicated to food safety and brand protection.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the food safety and retail industry. You never know who might have a lead on a Field Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of food safety regulations and best practices. Be ready to discuss how you've handled customer relationships and training in the past.
✨Tip Number 3
Showcase your soft skills! As a Field Service Manager, you'll need to communicate effectively with customers and team members. Highlight your interpersonal skills and ability to provide constructive feedback during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Ecolab and being part of our mission in food safety.
We think you need these skills to ace Field Service Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Service Manager role. Highlight your experience in food protection and any supervisory roles you've held. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent interpersonal and communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:Don’t forget to mention any relevant experience you have in conducting evaluations or training related to food safety. We love seeing candidates who can bring practical knowledge to the table, so make it stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Ecolab
✨Know Your Stuff
Make sure you brush up on food safety regulations and cleaning standards relevant to the retail food industry. Familiarise yourself with Ecolab's services and how they impact customer satisfaction. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Field Service Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully trained or educated others in the past. Highlight your ability to provide constructive feedback and maintain strong relationships with customers.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, such as a customer complaint or a compliance issue. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and how you would ensure customer satisfaction.
✨Plan Your Route
Since the role involves managing a territory, be ready to discuss how you would plan your daily route for maximum efficiency. Share any previous experiences where you optimised your time and resources, demonstrating your organisational skills and commitment to productivity.
