At a Glance
- Tasks: Provide 2nd level IT support and troubleshoot incidents for users.
- Company: Join Ecolab, a global leader in IT solutions with a collaborative culture.
- Benefits: Enjoy personal growth, professional training, and a dynamic work environment.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Make a real impact by supporting users and enhancing IT services.
- Qualifications: Degree in Computer Sciences preferred; 2 years of IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
How You'll Make An Impact
- Provide 2nd level IT support to end users
- Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
- Use remote control software and provide onsite and remote support
- Conduct regular interaction with IT users using basic customer service skills and communication skills
- Work collaboratively with project team members and other support functions on activities related to IT
- Liaise with partners and vendors on IT related user support
- Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained
- Perform basic incident and problem analysis as required to resolve incidents and requests
- Perform hardware and software change requests as assigned
- Attend end user meetings as requested to provide local support to users
- Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
- Install and maintain local infrastructure as required
Qualifications
- Preferably a degree in Computer Sciences or Informatics
- At least 2 years of IT experience in a technical customer support role
- Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now)
- Strong customer focus, service and problem solving skills
What’s In It For You
- Working in a dynamic, cooperative and global environment
- Personal and professional growth opportunities and intensive training on the job
Equal Employment Opportunity
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
IT Client Support Specialist employer: Ecolab
Ecolab is an exceptional employer that fosters a dynamic and cooperative work environment, perfect for IT Client Support Specialists looking to thrive in their careers. With a strong commitment to personal and professional growth, employees benefit from intensive on-the-job training and ample opportunities for advancement, all while contributing to a global team dedicated to high service availability and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ecolab values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ecolab might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ecolab!
✨Direct Apply to Ecolab
Let's not forget to apply directly through the Ecolab website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Client Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ecolab.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ecolab. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ecolab
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
