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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, assist customers with orders, and document interactions.
- Company: Join Ecolab, a global Fortune 500 company dedicated to customer satisfaction.
- Benefits: Enjoy flexible hours, recognition for achievements, and comprehensive benefits from day one.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: High school diploma required; customer service experience and Microsoft Office proficiency preferred.
- Other info: This is a maternity cover role based in Caerphilly with a salary of £25,000.
The predicted salary is between 20000 - 30000 £ per year.
Join Ecolab's call centre in Caerphilly and become part of a dynamic team that values their work and colleagues. As a Customer Service Agent, use your energy and social skills to partner with customers, helping them maximize benefits from Ecolab's products. Our team aims to exceed objectives and enhance customer satisfaction.
What’s In It For You
- Flexible, non-traditional work hours to suit your schedule.
- Recognition for meeting goals and opportunities for advancement.
- Development of professional business skills.
- Employment with a stable, global Fortune 500 company.
- Comprehensive benefits starting from day one.
Responsibilities
- Handle 60-100 inbound calls daily.
- Make outbound calls based on volume.
- Apply strong problem-solving and interpersonal skills.
- Respond promptly and courteously to all calls.
- Maintain knowledge of products, accounts, and systems.
- Accurately document calls and assist customers with orders and requests.
- Develop technical proficiency to support customers and field staff with dispenser systems.
Position Details
- This is a maternity cover role.
- Candidate must reside in Caerphilly or nearby.
- Working hours: 8 am – 6 pm on a shift rota.
- Salary: £25,000 plus attractive benefits and bonus opportunities.
Minimum Qualifications
- High school diploma or equivalent.
- Proficiency in Microsoft Office Suite.
- Experience with Customer Service software.
- No sponsorship available.
Preferred Qualifications
- Bachelor’s degree or in progress.
- Typing speed of at least 25 words per minute.
- Professional interaction skills and ability to work independently.
- Experience with multi-line phone systems.
- Strong problem-solving and communication skills.
- Dependability and ability to prioritize.
- Knowledge of SAP is a plus.
Our Commitment
We value diversity and inclusion, ensuring fair treatment and equal opportunity for all applicants and employees regardless of race, religion, gender, or other protected characteristics. We aim to create an environment where everyone can grow and succeed.
Customer Services Agent I - Maternity Cover employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent I - Maternity Cover
✨Tip Number 1
Familiarise yourself with Ecolab's products and services. Understanding what they offer will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by simulating customer service scenarios. This will prepare you for the types of calls you might handle and show that you're ready to tackle challenges head-on.
✨Tip Number 3
Brush up on your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being clear and concise will be key to providing excellent customer service.
✨Tip Number 4
If you have experience with multi-line phone systems or customer service software, be prepared to discuss this in detail. Highlighting your technical proficiency can set you apart from other candidates.
We think you need these skills to ace Customer Services Agent I - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled calls, resolved issues, or worked with software similar to what Ecolab uses.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and problem-solving abilities. Mention your enthusiasm for working in a dynamic team and how you can contribute to exceeding customer satisfaction goals.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office Suite and any experience with customer service software. If you have knowledge of SAP, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ecolab
✨Know the Company
Before your interview, take some time to research Ecolab. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Your Communication Skills
As a Customer Services Agent, strong communication is key. Practice clear and concise responses to common interview questions, and be ready to showcase your interpersonal skills through examples from your past experiences.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully handled customer issues or complaints, and be prepared to discuss your thought process.
✨Showcase Your Technical Proficiency
Since the role requires knowledge of customer service software and possibly SAP, be ready to discuss your experience with these tools. If you have any relevant certifications or training, mention them during the interview.
