At a Glance
- Tasks: Handle 60-100 incoming calls daily and assist customers with Ecolab products.
- Company: Join a dynamic team at Ecolab, a Fortune 500 company.
- Benefits: Enjoy flexible hours, comprehensive benefits, and development opportunities from day one.
- Other info: Inclusive culture promoting equal opportunities for all applicants.
- Why this job: Make a real impact by helping customers maximise their product experience.
- Qualifications: High school diploma or equivalent; customer service software experience preferred.
The predicted salary is between 24000 - 30000 € per year.
Únete al call center de Ecolab y forma parte de un equipo dinámico que disfruta su trabajo y se integra completamente. Como respetado Representante de Servicio al Cliente Jr, usa tu destacado nivel de energía y tus habilidades sociales para asociarte con nuestros clientes para ayudarles a obtener el máximo beneficio de los productos de Ecolab. Como equipo, nos esforzamos por exceder nuestros objetivos para lograr una mayor satisfacción del cliente.
Lo Que Hay Para Ti
- Disfruta de un horario laboral no tradicional que se ajusta a tus necesidades.
- Sé reconocido al alcanzar los objetivos y cuenta con oportunidades de desarrollo.
- Mejora tu visión profesional para los negocios.
- Trabaja para una compañía estable y en crecimiento que forma parte de la lista Fortune 500.
- Cuenta con un paquete integral de beneficios desde tu primer día laboral.
Lo Que Harás
- Procesar de 60 a 100 llamadas entrantes por día.
- Realizar llamadas a clientes, dependiendo del volumen.
- Mostrar tus habilidades interpersonales y de solución de problemas.
- Operar las llamadas de manera rápida y cortés.
- Actualizar continuamente tu conocimiento de los productos, cuentas, representantes, herramientas y sistemas dispensadores de Ecolab.
- Capturar con precisión la llamada mientras hablas con el cliente.
- Procesar pedidos, solicitudes y referir información a nuestros clientes.
- Desarrollar habilidad técnica y mecánica para ayudar a los clientes y al personal de campo con los problemas del sistema dispensador.
Requisitos Indispensables
- Certificado de preparatoria o equivalente.
- Manejo del software Microsoft Office Suite (Excel, Word, Access y Outlook).
- Experiencia usando algún software de Servicio al cliente.
- No se cuenta con apoyo de inmigración para esta posición.
Requisitos Deseados
- Licenciatura concluida o en proceso.
- Habilidad para teclear con precisión un mínimo de 25 palabras por minuto.
- Habilidad de interactuar profesionalmente con otros y trabajar de forma independiente en un entorno de ritmo acelerado.
- Experiencia utilizando un sistema telefónico multilínea.
- Habilidad interpersonal y de resolución de problemas.
- Excelente habilidad de comunicación verbal y escrita.
- Habilidad para trabajar en equipo.
- Capacidad de priorizar la carga de trabajo y completar las responsabilidades a tiempo.
- Fluidez en Conocimiento en SAP.
Nuestro compromiso con una cultura de inclusión y pertenencia
Ecolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo. Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los beneficios, las condiciones laborales y las oportunidades de crecimiento. Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.
Customer Service Agent I employer: Ecolab
Ecolab is an exceptional employer that fosters a dynamic and inclusive work environment, perfect for those looking to thrive as a Customer Service Agent I. With flexible working hours tailored to your needs, comprehensive benefits from day one, and ample opportunities for professional development, you will be part of a stable and growing Fortune 500 company that values your contributions and encourages team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent I
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ecolab. Understand their products and values so you can show how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls in real life.
✨Tip Number 3
Show off your personality! When you're on the phone, let your energy and enthusiasm shine through. Customers appreciate a friendly voice, and it can make all the difference in their experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Customer Service Agent I
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and energy. Remember, we’re looking for someone who fits in with our dynamic team.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Focus on your customer service experience and any relevant software knowledge. This shows us that you’ve done your homework and are genuinely interested in the role.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ecolab
✨Know Your Stuff
Before the interview, make sure you brush up on Ecolab's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. This will prepare you for situational questions and demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, be ready to showcase your verbal and written communication skills. Practise speaking clearly and concisely, and consider preparing a few examples of how you've successfully communicated in past roles.
✨Be Ready to Discuss Teamwork
Ecolab values teamwork, so come prepared with examples of how you've worked effectively in a team setting. Highlight your ability to collaborate and support your colleagues, as well as how you can contribute to a positive team environment.
