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- Tasks: Assist customers with inquiries and provide solutions in a fast-paced environment.
- Company: Join Ecolab, a global Fortune 500 company committed to diversity and inclusion.
- Benefits: Flexible hours, 25 days holiday, comprehensive benefits from day one.
- Why this job: Make a real impact by helping customers while developing your skills.
- Qualifications: High school diploma and proficiency in Microsoft Office required.
- Other info: Great opportunities for career advancement and professional growth.
The predicted salary is between 21600 - 36000 ÂŁ per year.
Join to apply for the Customer Service Agent role at Ecolab. As a Customer Service Agent for Ecolab, we will provide you with the tools and experience to be an expert for those closest to us – our associates and our customers. You will have excellent attention to detail and be able to multitask to ensure data is captured while building and retaining relationships. Here at Ecolab, we thrive on fast‑paced, driven environments that enable us to collaborate, innovate, and develop ourselves.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via various channels.
- Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
- Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalations.
- Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
- Collaborate with cross‑functional teams to resolve complex customer issues and ensure timely resolution.
- Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.
- Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries.
- Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
- Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.
What's In It For You
- Enjoy non‑traditional work hours that fit the schedule you need.
- Investment in your training, development, and qualifications.
- 25 days holiday plus 8 days bank holiday.
- 4% flexible benefits – a wide range of benefits (extended to families) or to be used as salary increase.
- Pension and 4 Ă— annual salary life assurance benefits.
- Opportunity to purchase company shares.
- A long‑term career within a business that recognises talent and offers global opportunities.
- Be recognised for meeting goals and secure opportunities for advancement.
- Sharpen your professional business acumen.
- Work for a stable, growing, global Fortune 500 company.
- Comprehensive benefits package starting day 1 of employment.
Minimum Qualifications
- High school qualifications or equivalent.
- Proficient with Microsoft Office Suite software (Excel, Word, Access, Outlook).
- Experience using customer service software.
- No immigration sponsorship available for this position.
Preferred Qualifications
- Ability to accurately type a minimum of 25 words per minute.
- Ability to interact professionally with others and work independently in a fast‑paced environment.
- Prior experience utilizing a multi‑line telephone system.
- Strong problem‑solving and interpersonal skills.
- Excellent verbal and written communication skills.
- Highly dependable team player.
- Ability to prioritise workload and complete responsibilities on time.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). Our goal is to fully utilise minority, female, disabled and covered veteran individuals at all levels of the workforce.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of equal opportunity to employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Customer Service Agent employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ecolab. Understand their values, products, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer inquiries and issues during the interview.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with customer service software and Microsoft Office Suite. Highlight specific examples where you've successfully resolved customer issues or improved satisfaction – this is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous customer service experience. We want to see how you've handled inquiries and resolved issues in the past, so share those stories!
Be Detail-Oriented: Attention to detail is key for this role. As you write your application, double-check for any typos or errors. A polished application shows us that you can maintain accuracy in your work.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing to show us that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ecolab
✨Know Your Stuff
Before the interview, make sure you brush up on Ecolab's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Multitasking Skills
Since the job requires multitasking, prepare examples from your past experiences where you've successfully managed multiple tasks at once. This will demonstrate your ability to handle the fast-paced environment Ecolab thrives in.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. Responding thoughtfully shows that you can effectively troubleshoot problems and provide appropriate solutions, which is key for a Customer Service Agent.
✨Be Ready to Share Feedback Ideas
Ecolab values proactive improvement, so think of ways you could enhance customer satisfaction. Be prepared to discuss these ideas during your interview to show your initiative and commitment to the role.
