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- Tasks: Drive client success and operational excellence in brand protection programs.
- Company: Join Ecolab, a global leader in sustainability and brand protection.
- Benefits: Comprehensive benefits from day one, including health, tuition reimbursement, and retirement plans.
- Other info: Dynamic team environment with high potential for career growth.
- Why this job: Make a real impact on food safety and public health while shaping your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Ecolab is seeking a Client Success Specialist I to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long‑term care. We are seeking professionals to play a critical role in developing meaningful client partnerships and revenue generating growth opportunities.
What’s In It For You
- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
- The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long‑term career path in operations, training, sales, or leadership.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
- Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
- Be part of a company that values a culture of safety that includes top‑notch safety training and personal protective equipment.
- Supportive, team‑oriented atmosphere that nurtures your entrepreneurial spirit and respects your abilities.
- High potential career opportunities, due to our commitment to promoting from within.
- Ability to network with high level customer stakeholders across the food service industry.
- An opportunity to be part of a Fortune 500 company dedicated to a cleaner, safer, healthier world.
What You Will Do
- Present industry leading data driven business reviews geared towards client solutions and recommendations.
- Internal field specialist communication and problem solving, which includes customer program education, coaching and question clarification.
- Direct customer email and phone communication, which includes managing customer concerns, requests, and general program inquiries.
- Dynamic and innovative ad hoc report creation and execution.
- Data driven analyses and recommendations to help customers execute on objectives and drive a culture of brand protection and food safety awareness.
- Cross‑functional relationship building with IT, program insights, finance, field, and corporate accounts.
- Collaborate with other divisions of Ecolab to support our customers.
- Initial set up and maintenance of customer programs through database set up and project management.
- Manage customer expectations and program components to be implemented by internal teams.
Minimum Qualifications
- Proven experience in customer service, retail, hospitality, call centre or professional business environment.
- Intermediate user of Microsoft Excel, Word, PowerPoint, Outlook, etc.
- Excellent verbal and written communication skills.
- Strong analytical and organizational skills.
Preferred Qualifications
- Salesforce.com experience.
- At least 1 year of account management or B2B sales experience.
- A degree in Marketing / Business, Food Science, Mathematics / Statistics, or Hospitality preferred.
- Excellent time management skills with ability to multi‑task and prioritize to meet deadlines.
- Logical thinking and problem‑solving capabilities.
- Ability to present to medium or large groups.
- Ability to learn unique and proprietary software (True View).
- Ability and willingness to travel for business (minimally).
Immigration sponsorship not available for this role.
About EcoSure
EcoSure, an Ecolab division, partners with global clients to create an end‑to‑end brand protection strategy. Through a collaborative approach to onsite and virtual visits that include coaching and industry best practices, EcoSure creates a unique program that encompasses the critical components of any operation. The results are real‑time insights and actionable steps that mitigate brand risk and optimize guest experience.
About Ecolab
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14 billion, employs more than 47,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science‑based solutions, data‑driven insights and world‑class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality, and industrial markets.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Client Success Specialist I - EcoSure employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Specialist I - EcoSure
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ecolab, especially in the EcoSure division. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ecolab’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Client Success Specialist, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Ecolab.
We think you need these skills to ace Client Success Specialist I - EcoSure
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Specialist role. Highlight your experience in customer service and any relevant skills that match what we’re looking for, like communication and analytical abilities.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in past roles. If you’ve got experience with Microsoft Excel or Salesforce, let us know how you’ve applied those tools to drive success in your previous jobs.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at EcoSure.
How to prepare for a job interview at Ecolab
✨Know Your Stuff
Before the interview, dive deep into Ecolab and its EcoSure division. Understand their brand protection programs and how they help clients in the hospitality industry. This knowledge will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Client Success Specialist, communication is key. Prepare to demonstrate your verbal and written skills during the interview. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly and confidently.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed customer concerns or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Analytical Skills
Since the role involves data-driven analyses, be ready to discuss your experience with tools like Microsoft Excel and any relevant software. Share specific instances where your analytical skills led to successful outcomes, especially in customer service or account management.