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- Tasks: Provide technical support and solutions for chromatography resins to customers and internal teams.
- Company: Join Ecolab, a leader in innovative science-based solutions with a commitment to sustainability.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Why this job: Make a real impact in bioprocessing while working with cutting-edge technology and a supportive team.
- Qualifications: Bachelor's degree in a related field and 5+ years of relevant experience required.
- Other info: Dynamic work environment with a focus on diversity, equity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled and motivated Bioprocessing Technical Support Specialist to join our team. This role will serve as a key resource for our customers, Sales, FAS, and greater commercial organization providing solutions to quality and technical support related inquiries to chromatography resins. The ideal candidate will have a strong background in bioprocessing or related fields, strong communication skills, and experience managing and resolving support requests while effectively prioritising multiple tasks simultaneously.
Responsibilities
- Liaise with the commercial team to provide technical solutions for customers inquiring about Ecolab's chromatography resins, including process optimization and troubleshooting, recommendations for proper usage, and providing supporting documentation and statements (e.g., quality and regulatory).
- Maintain a comprehensive case management system documenting customer interactions and technical inquiries, ensuring all information is accurately updated.
- Utilise Zoho CRM to route and track case reports, ensuring timely responses and resolution.
- Develop and maintain up-to-date technical documentation to streamline and expedite response times to customer inquiries.
- Act as the primary point of contact between Ecolab's cross-functional departments (including a bioprocessing lab) and Sales teams to communicate status updates for external customer projects and new developments.
- Work closely with Quality, R&D, Product Management, Sales, and FAS functions to identify and analyse market trends, delivering valuable insights that drive informed business decisions.
- Play a key role in the development of team members by offering training and support to enhance their technical competencies.
- Participate in customer meetings as needed supporting Ecolab's Global FAS and Sales teams.
Qualifications
- Stay abreast of industry trends, product developments, and general competitive landscape to provide knowledgeable first-in-class support to Ecolab's global customer base.
- Bachelor's degree in Biotechnology, Biochemistry, Chemical Engineering, or a related field. Advanced degree preferred.
- 5+ years of experience in bioprocessing, chromatography, or a related technical support role.
- Familiarity with chromatography resins and their applications in bioprocessing preferred.
- Proficient with Zoho CRM or comparable case management software, with a strong emphasis on customer case management experience.
- Strong analytical and problem-solving skills with the ability to address complex technical inquiries.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Ability to work collaboratively in a matrix environment and prioritise multiple tasks efficiently.
- Customer-focused mindset with a commitment to delivering exceptional service.
At Ecolab, we prioritise our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimise water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world. Ecolab's commitment to diversity, equity and inclusion (DE&I) reflects our longstanding value of working together to integrate diverse perspectives to challenge ourselves, reach our goals and do what's right. Apply today and join one of the most ethical companies with over a hundred years of history.
Bioprocessing Technical Support Specialist employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bioprocessing Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the bioprocessing field and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get involved in industry events and webinars. These are great opportunities to meet potential employers and showcase your knowledge about chromatography resins and bioprocessing. Plus, it’s a chance to learn about the latest trends and innovations!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Bioprocessing Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Bioprocessing Technical Support Specialist role. Highlight your relevant experience in bioprocessing and chromatography, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about bioprocessing and how your background makes you the perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Showcase Problem-Solving Skills: In your application, be sure to include examples of how you've tackled complex technical inquiries in the past. We love candidates who can demonstrate their analytical skills and ability to prioritise tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Ecolab!
How to prepare for a job interview at Ecolab
✨Know Your Chromatography Resins
Make sure you brush up on your knowledge of chromatography resins and their applications in bioprocessing. Be prepared to discuss specific examples of how you've used them in past roles, as this will show your expertise and ability to provide technical solutions.
✨Master the Art of Communication
Since this role requires excellent communication skills, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of ways to convey your knowledge clearly and effectively.
✨Familiarise Yourself with Zoho CRM
If you have experience with Zoho CRM or similar case management software, be ready to share how you've used it to manage customer inquiries. If you're not familiar with it, do a bit of research to understand its functionalities, as this could come up in conversation.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex technical inquiries. Think about the challenges you faced, the steps you took to resolve them, and the outcomes. This will highlight your analytical skills and customer-focused mindset.
