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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support sales growth.
- Company: Join Ecolab, a leader in sustainability and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for career advancement.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining processes.
- Qualifications: 2 years in customer service or project management; strong communication skills.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Capital Equipment Customer Service Specialist serves as the main office‑based point of contact for customers throughout the UK, Ireland, and the European Distributor network, ensuring prompt and effective communication. In addition, this role offers essential support to the sales team supporting business growth by streamlining processes and enhancing overall customer satisfaction.
What You Will Do
- Capital Equipment subject matter expert (SME)
- Manage and be the subject matter expert in all Capital Equipment orders.
- Serve as the main contact for CAPEX enquiries, order processing, pricing and account queries.
- Coordinate logistics for deliveries/Customer collections.
- Assist Project Management tasks providing cover where necessary.
Key Account Support
- Responsible for a list of key accounts.
- Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, best in class team.
- Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
- Work with the technical support advisors & scheduling team to ensure that service levels are met in line with contractual obligations.
General Customer Service Support
- Processing Quotes, Capital Equipment Orders, General Sales Orders and part requests.
- Non‑conformance reporting (NCR).
- Request Customer Feedback.
- Adhering to team KPI’s/Customer SLA’s.
- Provide feedback on processes to drive continuous improvement.
Qualifications
- At least 2 years’ experience in at least one of customer service, administration or project management.
- Capital Equipment business experience desirable.
- Project Management experience.
- Goal achievement working under time pressure.
- Proven ability to manage multiple work streams.
- Internal and external stakeholder management.
- Competent in Microsoft applications such as Excel, Word, PowerPoint and Visio.
- Knowledge of SAP/EBS beneficial.
- Proven use of email handling systems such as NICE.
Preferred Qualifications
- Positive attitude and tenacity are a must.
- A passionate belief in exemplary customer service.
- Excellent communication skills.
- An energetic and positive team player.
- Personable and resilient.
- Strong administrative experience and detail-focused.
- Exceptional at building and maintaining relationships.
Capital Equipment Customer Service Specialist in Andover employer: Ecolab
Contact Detail:
Ecolab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Capital Equipment Customer Service Specialist in Andover
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ecolab on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ecolab’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common customer service scenarios and how you’d handle them. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Capital Equipment Customer Service Specialist in Andover
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked with capital equipment before. We want to see how you’ve handled enquiries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Capital Equipment Customer Service Specialist role. Mention how your background aligns with the responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ecolab
✨Know Your Capital Equipment
Make sure you brush up on your knowledge of capital equipment and the specific products Ecolab offers. Being able to discuss their features, benefits, and how they impact customer satisfaction will show that you're not just interested in the role but also invested in the company's success.
✨Master Customer Service Scenarios
Prepare for common customer service scenarios you might face in this role. Think about how you would handle difficult customers or complex queries. Practising these responses can help you demonstrate your problem-solving skills and commitment to exemplary customer service during the interview.
✨Showcase Your Team Spirit
Ecolab values teamwork, so be ready to share examples of how you've successfully collaborated with others in past roles. Highlight your ability to build relationships and work seamlessly with both internal teams and external stakeholders to enhance customer experiences.
✨Be Ready with Questions
Prepare thoughtful questions to ask your interviewers about the role, team dynamics, and company culture. This not only shows your genuine interest in the position but also helps you assess if Ecolab is the right fit for you. Plus, it gives you a chance to engage in a two-way conversation!
