Responsibilities
- Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels
- Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;
- Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;
- Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;
- Complete customer service ticket entry and record the work details.
- Proactively manage other challenges at work.
Qualifications
- 3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies.
- Electrical engineering degree is preferred;
- Fluent English, fluency in additional European languages is a plus.
- Customer oriented and strong service mindset.
- Proficient in using tools such as MS Word, Excel, Visio etc;
- Self-driven, prudent, patient, able to work independently;
- Work well under pressure and is a self starter
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Technical Support Engineer Hotline employer: EcoFlow
EcoFlow is an exceptional employer that values innovation and sustainability, offering a dynamic work culture where employees are encouraged to grow and develop their skills in the rapidly evolving energy sector. With opportunities for professional development and a supportive team environment, working as a Residential Energy Storage Tech Support Engineer in the UK allows you to make a meaningful impact while enjoying the flexibility of remote and on-site work. Join us to be part of a forward-thinking company dedicated to transforming energy solutions for homes across the nation.
