About our company
Power a New World
OUR VISION
The world is at the intersection of major paradigm shifts toward renewable energy, electrification, and new energy. ‘Power a New World’ is a call to the future amid these changes.
EcoFlow believes in an aspirational, eco-friendly, and technologically driven future that every individual can own. EcoFlow’s meaningfully innovative power solutions are designed to bring a positive impact on individuals, families and society at large.
OUR MISSION
To lead as a reliable and trusted energy companion for families and individuals around the world.
We aim to empower our users with meaningful innovation, helping people across the world to live, dream, and explore without limits.
How It All Started
In 2017, a multidisciplinary team of engineers, with vast experience and expertise in the battery industry, formed EcoFlow. United in the belief that access to power is a fundamental human right, the group began developing solutions to relieve global populations from power insecurity. Today, as an eco-friendly energy solutions company, EcoFlow leads the way with industry- defining portable power stations, solar technology, the world’s first portable home battery with an expandable ecosystem and various smart devices.
Who are we?
We are a young, aspirational and diversified team with a global vision. We aim to empower EFers at the outset, to empower our users through our innovative products and services, and to eventually empower the whole ecosystem and the world. Embracing these ideals, we believe the possibilities of the future are endless as we move, promote, and evolve. We will work with a devoted, open, passionate, and brave mindset to create innovative and reliable products and services driven by clean energy. We do this in an effort to transcend limitations and explore the infinite possibilities in life for millions of families across the world, which will ultimately facilitate the fulfillment of our ecological responsibilities and commitment to the world’s sustainability. Each and every EFer's skills can be honed to perfection in the ocean of diversified opportunities and challenges in this process.
We welcome and appreciate all EFers who are ambitious, pragmatic, and bold to deliver our goals as a team. Together, Let's Power a New World！
Your Challenges:
1. Provide end-to-end technical support for EcoFlow heat pump and matching energy ecosystem products.
2. Establish stable cooperative relations with local installers and distributors, and align internal teams to timely tackle technical problems raised by sales channels.
3. Collate and update heat pump technical documents and solution materials to facilitate sales promotion and after-sales service delivery.
4. Deliver product training, on-site commissioning, product demonstration and professional technical consultation for channel partners and end users.
5. Track industry development trends, gather product usage feedback and optimization suggestions to assist internal product iteration.
Your profile includes:
1. Possess no less than 3 years of technical service working experience; candidates with heat pump, HVAC or renewable energy industry experience are prioritized.
2.Command proficient English competence to conduct professional technical communication with internal teams and external clients smoothly.
3. Be adept at Microsoft Office suite and other conventional office software tools.
4. Self-driven, rigorous and patient, with the ability to independently complete on-site service tasks.
5. Able to take occasional business trips within the UK and Europe to deliver on-site technical support.
