- Manage relationships with key clients, distributors and channel partners in the UK. Develop long-term strategic partnerships and improve customer loyalty and satisfaction.
- Understand client requirements, conduct regular business communications and client meetings, and ensure full-cycle follow-up and resolution of client needs and issues.
- Oversee order and contract execution for key accounts. Collaborate with cross-functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
- Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
- Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market.
Responsibilities
- Manage relationships with key clients, distributors and channel partners in the UK. Develop long-term strategic partnerships and improve customer loyalty and satisfaction.
- Understand client requirements, conduct regular business communications and client meetings, and ensure full-cycle follow-up and resolution of client needs and issues.
- Oversee order and contract execution for key accounts. Collaborate with cross-functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
- Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
- Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market.
Qualifications
- Bachelor's degree or equivalent relevant professional experience, with a proven track-record in key account management, channel partner management or customer success.
- Proficient in English for business purposes; Mandarin is a plus.
- Demonstrated capability in client relationship management, with proven experience in nurturing and growing long-term existing accounts.
- Strong execution and responsiveness; able to proactively drive client requirements and project progress forward.
- Prior experience in residential energy storage, new energy, solar, battery or EV industries is highly preferred.
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Key Account Manager - UK in Birmingham employer: EcoFlow
EcoFlow is an exceptional employer that values innovation and sustainability, offering a dynamic work culture where employees are encouraged to grow and develop their skills in the rapidly evolving energy sector. With opportunities for professional development and a supportive team environment, working as a Residential Energy Storage Tech Support Engineer in the UK allows you to make a meaningful impact while enjoying the flexibility of remote and on-site work. Join us to be part of a forward-thinking company dedicated to transforming energy solutions for homes across the nation.
