At a Glance
- Tasks: Be the go-to person for customer support and ensure smooth operations.
- Company: Join Ecofficiency, a leader in sustainable waste management.
- Benefits: Enjoy perks like pension schemes, discounts, and generous holiday leave.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in sustainability while developing your career.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Department: Sales & Account Management
Employment Type: Permanent - Full Time
Location: Doncaster
Reporting To: Jessica Phillips & Natalie Hodgett
Description
Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. We deliver industry-leading soil classification through our testing kits and state-of-the-art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence – our online management portal that provides complete visibility of reporting and performance. With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market.
Our Success Is Built On Four Core Values
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the Role
As Sales and Service Coordinator in our Infrastructure team, you’ll be the first point of contact for customers and the person who keeps everything running smoothly behind the scenes. Your work will help ensure our clients receive exceptional service every day.
In This Role, You Will
- Customer support & relationship management: Be the first point of contact for incoming calls. Proactively manage customer accounts, check in regularly, and ensure service satisfaction. Resolve issues and complaints quickly, meeting customer KPIs and delivering excellent service. Call new sites on delivery day to introduce our service.
- Enquiry handling: Log new enquiries with full job details. Add products, raise quotes, check rates, and send to customers. Chase outstanding quotes for ad-hoc services.
- Order processing: Confirm order accuracy, add order numbers, and book initial deliveries. Ensure suppliers receive and acknowledge all bookings.
- Exchanges & site movements: Log and book exchanges, off-hires, and extra sitings. Close contracts when sites end.
- Ad-hoc duties: Resolve site issues to avoid extra charges and notify customers within 24 hours if charges apply. Prioritise and chase hot/problem sites. Chase non-moving skips, clear invoice queries, log service issues, and follow up with transport when needed.
Additional Information
Working hours for this role are 42.5, Monday to Friday. You will work full-time in the Doncaster office, so you will need to live within a reasonable distance to travel to DN9 3GA.
What We Need From You
- Delivered outstanding customer services in a previous role.
- Excellent communication skills and phone manner.
- Strong organisational skills and time management.
- You will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high quality service.
- Ability to work to deadlines.
- Be able to negotiate and identify business opportunities.
- Enthusiastic, driven and determined.
- Confident with Microsoft Office programmes and ability to adapt to new systems.
- The ability to work on your own and manage your time effectively.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Sales and Service Coordinator - Infrastructure in Doncaster employer: Ecofficiency Ltd
Ecofficiency is an exceptional employer that prioritises the growth and wellbeing of its employees while fostering a strong community spirit in Doncaster. With a commitment to sustainability and innovative waste management solutions, we offer a supportive work culture that encourages career progression, alongside generous benefits such as enhanced family leave, mental health support, and exclusive discounts. Join us to be part of a team that values your contributions and strives for excellence in customer service and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Coordinator - Infrastructure in Doncaster
✨Tip Number 1
Get to know the company inside out! Research Ecofficiency's values and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for customers, make sure you can handle calls smoothly. Role-play with a friend or family member to get comfortable with common customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show off your organisational skills! Prepare examples from your past experiences where you've managed multiple tasks or resolved issues quickly. This will highlight your ability to thrive in a fast-paced environment, just like Ecofficiency needs.
We think you need these skills to ace Sales and Service Coordinator - Infrastructure in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, as this role is all about keeping our clients happy!
Be Organised and Detail-Oriented:In your application, emphasise your organisational skills and attention to detail. We need someone who can juggle multiple tasks without missing a beat, so share examples of how you manage your time effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Sales and Service Coordinator role. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ecofficiency Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Ecofficiency. Understand their core values, especially their commitment to sustainability and community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Sales and Service Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've delivered outstanding customer service or resolved issues quickly. Highlighting these skills will demonstrate that you're the right fit for the role.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Be Ready to Discuss Technology Proficiency
Familiarity with Microsoft Office and adaptability to new systems is crucial. Brush up on your tech skills and be prepared to discuss how you've used technology in previous roles to enhance efficiency or improve customer interactions.
