At a Glance
- Tasks: Support households with energy efficiency upgrades and ensure excellent customer service.
- Company: Join a leading Scottish environmental charity focused on low carbon living.
- Benefits: Flexible working, competitive salary, 26 days holiday, and an excellent pension scheme.
- Other info: Full training provided, with opportunities for coaching and mentoring.
- Why this job: Make a real impact in the fight against climate change while helping communities.
- Qualifications: Strong customer service skills; knowledge of the environmental sector is a plus.
The predicted salary is between 32280 - 32280 £ per year.
Are you passionate about providing excellent service and supporting customers to have smooth journeys? Do you want to be part of a leading Scottish environmental charity delivering solutions for low carbon living? We are looking for an enthusiastic individual to join our growing team as a Household Support Officer, supporting the delivery of energy efficiency upgrade projects across Scotland.
As Household Support Officer, you will assist householders who are having energy efficiency upgrades installed in their homes. From explaining the steps involved to resolving any complaints, your role will be to work with a range of stakeholders to ensure that householders receive excellent service throughout. You’ll have the ability to resolve problems, implement lessons learned and work across the team to support our range of projects. Ideally, you’ll have knowledge of the environmental sector; however, having an excellent track record in customer service is really the key to this role.
You will be engaging with householders over the phone, by email and in person, in their homes and at events. The ability to travel to different sites across Scotland is essential. The role will require occasional driving of fleet vehicles to attend sites throughout the South East of Scotland. If you do not currently have a full driver’s licence, in your application please highlight how you would achieve this.
Your nearest office will be in Edinburgh, and we encourage people to meet with colleagues regularly. We offer flexible working patterns to support your life outside work, with part-time hours available (at a minimum of 21 hours per week).
Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and our staff overwhelmingly would recommend us as an employer too. The climate emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.
We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year. At Changeworks, we welcome and encourage applications from everyone.
Household Support Officer employer: EcoCosi
Changeworks is an exceptional employer, recognised for its commitment to staff development and well-being, holding the prestigious Investors in People Platinum accreditation. With a focus on flexible working patterns, comprehensive training, and a supportive work culture, employees are empowered to contribute meaningfully to Scotland's environmental goals while enjoying generous benefits such as 26 days of paid holiday and an excellent pension scheme. Join us in making a significant impact on energy efficiency and low carbon living in a collaborative and dynamic team environment based in Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Household Support Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like EcoCosi and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at EcoCosi and let us see your personality shine through!
We think you need these skills to ace Household Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and EcoCosi.
Get Familiar with Our Brand:Before applying, take some time to learn about EcoCosi and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at EcoCosi
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress EcoCosi.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which EcoCosi will surely appreciate.
