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For Companies At a Glance
- Tasks: Manage technician schedules, coordinate bookings, and ensure smooth communication.
- Company: EcoCare Pest Management, a leader in eco-conscious pest control solutions.
- Benefits: Remote work, competitive salary, clear progression pathways, and paid training.
- Why this job: Join a supportive team and make a real impact in a growing company.
- Qualifications: Experience in administration, strong organisational skills, and customer service mindset.
- Other info: Enjoy flexibility and ongoing training in a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
At EcoCare Pest Management, we deliver fast, effective, and eco-conscious pest control solutions for both residential and commercial properties. From one-bedroom flats to multi-property portfolios and large facilities, our team provides tailored treatments that safeguard spaces, protect reputations, and restore peace of mind. We pride ourselves on professionalism, efficiency, and customer satisfaction — ensuring every job is completed to the highest standard while maintaining a sustainable approach to pest management.
Role Description
We are seeking a proactive and highly organized Business Administrator to support the daily operations of EcoCare Pest Management. This role involves managing technician schedules, coordinating bookings, monitoring performance KPIs, and ensuring smooth communication between customers, technicians, and management. You will play a key role in keeping the business running efficiently — from managing customer enquiries to scheduling jobs, following up on leads, and ensuring our service standards and monthly performance targets are met.
Key Responsibilities
- Technician Scheduling & Diary Management
- Coordinate and optimize technician routes and daily schedules using Jobber CRM and Hubspot.
- Ensure all customer bookings are confirmed and assigned to the correct technician based on location, availability, and job type.
- Monitor appointment completion and ensure same-day updates on job status.
- Customer Service & Communication
- Act as the first point of contact for customer enquiries and service requests via phone and email.
- Manage and update customer records in Jobber.
- Follow up on pending quotes, rebook follow-up visits, and handle rescheduling efficiently.
- Ensure customer satisfaction by tracking feedback and resolving issues promptly.
- KPI & Performance Tracking
- Track technician productivity (jobs completed, revenue per job, customer reviews, etc.).
- Maintain monthly reports on KPIs and communicate results to management.
- Support the achievement of monthly booking and revenue targets.
- Administration & Coordination
- Manage invoices, quotes, and payments through the CRM system.
- Maintain accurate documentation and ensure all job reports are completed and filed.
- Coordinate between technicians, suppliers, and customers to ensure smooth workflow.
- Assist with marketing admin (e.g. lead tracking, promotional offers, social media scheduling).
Qualifications & Skills
- Proven experience as a Business Administrator, Scheduler, or Operations Coordinator (preferably in a service-based business).
- Excellent organizational and multitasking skills with strong attention to detail.
- Confident communicator with excellent written and verbal English.
- Strong customer service mindset with the ability to handle queries professionally and efficiently.
- Experience using Jobber or similar CRM / field service management software is a major advantage.
- Proficiency in Microsoft Office and Google Workspace tools.
- Ability to work independently and remotely while staying accountable to team KPIs.
- Experience in the pest control, cleaning, or property maintenance sector is desirable.
Performance Metrics
- Technician schedule optimization and reduced downtime.
- Monthly booking and revenue targets achieved.
- Timely communication and high customer satisfaction scores.
- Accurate reporting and administrative efficiency.
What We Offer
- Remote working flexibility.
- Competitive salary based on experience.
- Clear progression pathways and performance-based incentives as the company continues to grow.
- Supportive team culture and ongoing training.
- Paid training and development opportunities to advance your administrative and operations skills.
Business Administrator in Wolverhampton employer: EcoCare Pest Management
Contact Detail:
EcoCare Pest Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administrator in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Business Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your skills in administration and customer service. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by researching common questions for Business Administrators. Role-play with a friend or use our resources to boost your confidence and nail that interview.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in EcoCare Pest Management. Tailor your application to highlight your organisational skills and customer service experience.
We think you need these skills to ace Business Administrator in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Business Administrator role. Highlight your organisational skills, customer service experience, and any relevant software knowledge, like Jobber or CRM systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for EcoCare Pest Management. Mention your proactive approach and how you can contribute to our mission of delivering eco-conscious pest control solutions.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application showcases your excellent English skills. Keep it clear, concise, and professional, just like we do at EcoCare!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EcoCare Pest Management
✨Know the Company Inside Out
Before your interview, take some time to research EcoCare Pest Management. Understand their eco-conscious approach and how they deliver pest control solutions. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Organisational Skills
As a Business Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated tasks. Highlight your ability to multitask and keep everything running smoothly, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact for customer enquiries, be ready to discuss how you've handled customer interactions in the past. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your strong communication skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with Jobber or similar CRM software, make sure to mention it during the interview. If not, consider familiarising yourself with these tools beforehand. Showing that you're tech-savvy and can quickly adapt to new systems will give you an edge.