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- Tasks: Manage technician schedules, coordinate bookings, and ensure smooth communication.
- Company: EcoCare Pest Management, a leader in eco-conscious pest control solutions.
- Benefits: Remote work, competitive salary, clear progression pathways, and paid training.
- Other info: Enjoy flexibility and opportunities for professional development.
- Why this job: Join a supportive team and make a real impact in a growing company.
- Qualifications: Experience in administration, strong organisational skills, and customer service mindset.
The predicted salary is between 28800 - 48000 £ per year.
Company Description
At EcoCare Pest Management, we deliver fast, effective, and eco-conscious pest control solutions for both residential and commercial properties. From one-bedroom flats to multi-property portfolios and large facilities, our team provides tailored treatments that safeguard spaces, protect reputations, and restore peace of mind. We pride ourselves on professionalism, efficiency, and customer satisfaction — ensuring every job is completed to the highest standard while maintaining a sustainable approach to pest management.
Role Description
We are seeking a proactive and highly organized Business Administrator to support the daily operations of EcoCare Pest Management. This role involves managing technician schedules, coordinating bookings, monitoring performance KPIs, and ensuring smooth communication between customers, technicians, and management. You will play a key role in keeping the business running efficiently — from managing customer enquiries to scheduling jobs, following up on leads, and ensuring our service standards and monthly performance targets are met.
Key Responsibilities
- Technician Scheduling & Diary Management
- Coordinate and optimize technician routes and daily schedules using Jobber CRM and Hubspot.
- Ensure all customer bookings are confirmed and assigned to the correct technician based on location, availability, and job type.
- Monitor appointment completion and ensure same-day updates on job status.
- Customer Service & Communication
- Act as the first point of contact for customer enquiries and service requests via phone and email.
- Manage and update customer records in Jobber.
- Follow up on pending quotes, rebook follow-up visits, and handle rescheduling efficiently.
- Ensure customer satisfaction by tracking feedback and resolving issues promptly.
- KPI & Performance Tracking
- Track technician productivity (jobs completed, revenue per job, customer reviews, etc.).
- Maintain monthly reports on KPIs and communicate results to management.
- Support the achievement of monthly booking and revenue targets.
- Administration & Coordination
- Manage invoices, quotes, and payments through the CRM system.
- Maintain accurate documentation and ensure all job reports are completed and filed.
- Coordinate between technicians, suppliers, and customers to ensure smooth workflow.
- Assist with marketing admin (e.g. lead tracking, promotional offers, social media scheduling).
Qualifications & Skills
- Proven experience as a Business Administrator, Scheduler, or Operations Coordinator (preferably in a service-based business).
- Excellent organizational and multitasking skills with strong attention to detail.
- Confident communicator with excellent written and verbal English.
- Strong customer service mindset with the ability to handle queries professionally and efficiently.
- Experience using Jobber or similar CRM / field service management software is a major advantage.
- Proficiency in Microsoft Office and Google Workspace tools.
- Ability to work independently and remotely while staying accountable to team KPIs.
- Experience in the pest control, cleaning, or property maintenance sector is desirable.
Performance Metrics
- Technician schedule optimization and reduced downtime.
- Monthly booking and revenue targets achieved.
- Timely communication and high customer satisfaction scores.
- Accurate reporting and administrative efficiency.
What We Offer
- Remote working flexibility.
- Competitive salary based on experience.
- Clear progression pathways and performance-based incentives as the company continues to grow.
- Supportive team culture and ongoing training.
- Paid training and development opportunities to advance your administrative and operations skills.
Business Administrator in Bournemouth employer: EcoCare Pest Management
Contact Detail:
EcoCare Pest Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administrator in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Business Administrator role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research EcoCare Pest Management and understand their values and services. Tailor your answers to show how your skills can help them achieve their goals — especially in customer service and scheduling.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for administrative roles and get comfortable talking about your experience with CRM systems like Jobber.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the EcoCare team. Don’t miss out on this opportunity!
We think you need these skills to ace Business Administrator in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Business Administrator role. Highlight your organisational skills, customer service experience, and any relevant software knowledge like Jobber or Hubspot.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for EcoCare Pest Management. Mention your proactive approach and how you can contribute to keeping the business running smoothly.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your excellent written English skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EcoCare Pest Management
✨Know the Company Inside Out
Before your interview, take some time to research EcoCare Pest Management. Understand their eco-conscious approach and how they deliver pest control solutions. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Organisational Skills
As a Business Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated tasks. Highlight your ability to multitask and keep everything running smoothly, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since you'll be the first point of contact for customer enquiries, be ready to discuss how you've handled customer interactions in the past. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your strong communication skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with Jobber or similar CRM software, make sure to mention it during the interview. If not, consider familiarising yourself with these tools beforehand. Showing that you're tech-savvy and can quickly adapt to new systems will give you an edge.