Lead Service Co-ordinator

Director at Eco Group Hull Ltd | Taking the headache out of finding a reliable contractor | Commercial & Domestic Plumbing, Heating & Electrical…

We’re growing and ready for someone exceptional to step in and lead our Service Co‑ordination role. This is not a standard service desk role. We’re looking for a hands‑on leader with industry knowledge (plumbing, heating, electrical or similar) who thrives on organisation, takes pride in knowing the ins and outs of every job, and genuinely enjoys making things run even better than before.

Key Responsibilities

• Lead and manage the Service Co‑ordination function, taking full ownership of performance and delivery.
• Allocate incoming job requests to the appropriate Engineers with effective diary and resource planning.
• Oversee planned PPM works and Service Level Agreements, ensuring clear communication with customers and suppliers.
• Maintain accurate job records and service data in line with contractual requirements.
• Identify, improve, and develop service desk systems and processes to increase efficiency and productivity.
• Resolve service desk issues proactively, always focused on solutions.
• Build and maintain strong working relationships with key customers, suppliers and internal teams.
• Support and develop the service co‑ordination team as the business continues to grow.
• Assist with wider office and administrative functions where required.

Qualifications

• Experience in a similar role within plumbing, heating, electrical, or building services.
• Leadership qualities and a desire to own and develop a department.
• Exceptional organisational skills and attention to detail.
• Confidence using job management systems and Microsoft Office.
• Excellent communication skills – professional, clear, and positive.
• Logical, solutions‑focused mindset.
• Ability to thrive in a fast‑paced, ever‑changing environment.
• Energy, accountability, and a positive attitude to everything you do.

Why Join Eco Group Hull?

A key leadership role with real influence over how the business operates. Opportunity to shape systems, processes and your own team. Supportive, growing company with a strong focus on quality and customer service. A place where your ideas are valued and implemented.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industry

Construction