At a Glance
- Tasks: Support users by analysing queries and troubleshooting issues in data access and services.
- Company: ECMWF, a leading organisation in weather and climate data.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
- Why this job: Join a dynamic team and contribute to innovative AI tools and user support solutions.
- Qualifications: Strong problem-solving skills and experience in user support or data services.
The predicted salary is between 30000 - 40000 £ per year.
ECMWF in Reading invites applications for a User Services Specialist (A2) in the Data Support Team.
This role goes beyond traditional user support, working with scientists, software engineers and external contractors to understand needs and deliver practical improvements to data access and services.
You will analyze queries, troubleshoot issues, and contribute to AI-enabled support and self-service platforms while helping to expand documentation, forums and training materials.
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User Services Specialist — Hybrid Data Support & AI Tools in Reading employer: ECMWF
ECMWF is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the field of climate science. With a strong commitment to employee growth, ECMWF provides opportunities for professional development through engaging projects and international networking, all while promoting a culture of inclusivity and respect. Located in a vibrant European setting, employees benefit from a hybrid working model that supports work-life balance, making it an ideal place for those passionate about making a meaningful impact in atmospheric monitoring.
