At a Glance
- Tasks: Transform complex service requirements into seamless, business-ready delivery.
- Company: Join a leading organisation driving critical transformation programmes.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with multiple stakeholders and exciting challenges.
- Why this job: Be at the heart of operational readiness and make a real impact.
- Qualifications: Experience as a Business Analyst with strong Service Design skills.
The predicted salary is between 45000 - 55000 £ per year.
Can you turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design / Service Readiness capability. This is a delivery-focused role where you’ll sit at the heart of operational readiness, ensuring services are fully defined, documented, and accepted ahead of go-live.
The Opportunity: You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR / FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement.
Key Responsibilities:- Capture and document business, service, and non-functional requirements
- Lead workshops and coordinate inputs across SMEs, suppliers, and operations
- Produce service design artefacts (process flows, SLAs/XLAs, RACI, support models)
- Drive ORR readiness, risk tracking, and BAU handover documentation
- Proven Business Analyst experience with Service Design / Transition exposure
- Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue)
- Confident managing multiple stakeholders and delivery workstreams
- Structured, proactive, and highly delivery-focused
Business Analyst in Slough employer: ECMS
Join a dynamic and innovative organisation that values collaboration and excellence in service delivery. As a Business Analyst, you will thrive in a supportive work culture that prioritises employee growth and development, offering opportunities to enhance your skills while contributing to impactful transformation programmes. Located in a vibrant area, the company provides a unique environment where your contributions are recognised and rewarded, making it an excellent place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service design and stakeholder engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through a portfolio! Create a collection of your best work, including process flows and service design artefacts. This will give potential employers a tangible sense of your capabilities and how you can contribute to their transformation programme.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Business Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in service design and transition, and don’t forget to showcase your stakeholder management skills. We want to see how you can turn complex requirements into seamless delivery!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this Business Analyst role. Share specific examples of how you've driven operational readiness and engaged with stakeholders in the past.
Showcase Your ITIL Knowledge:Since strong ITIL knowledge is key for this role, make sure to mention any relevant certifications or experiences. We love seeing how you’ve applied ITIL principles in real-world scenarios, especially in service design and transition.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECMS
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design principles and frameworks. Be ready to discuss how you've applied these in past roles, especially in relation to operational readiness and service transition.
✨Prepare for Stakeholder Engagement Scenarios
Think about examples where you've successfully engaged with multiple stakeholders. Prepare to share specific instances where you coordinated inputs or led workshops, as this will showcase your ability to manage relationships effectively.
✨Showcase Your Documentation Skills
Be prepared to talk about the types of documentation you've produced in previous roles, such as process flows, SLAs, and RACI matrices. Highlight your attention to detail and how your documentation has contributed to successful project outcomes.
✨Demonstrate Your Delivery Focus
During the interview, emphasise your structured approach to managing delivery workstreams. Share examples of how you've tracked risks and ensured smooth handovers, as this aligns perfectly with the delivery-focused nature of the role.
