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For Companies At a Glance
- Tasks: Transform complex service requirements into seamless, business-ready delivery.
- Company: Join a leading organisation driving critical transformation programmes.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be at the heart of operational readiness and make a real impact.
- Qualifications: Experience as a Business Analyst with strong Service Design skills.
- Other info: Collaborate with multiple stakeholders in a dynamic environment.
The predicted salary is between 40000 - 50000 £ per year.
Can you turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design / Service Readiness capability. This is a delivery-focused role where you’ll sit at the heart of operational readiness, ensuring services are fully defined, documented, and accepted ahead of go-live.
The Opportunity
You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR / FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement.
Key Responsibilities:
- Capture and document business, service, and non-functional requirements
- Lead workshops and coordinate inputs across SMEs, suppliers, and operations
- Produce service design artefacts (process flows, SLAs/XLAs, RACI, support models)
- Drive ORR readiness, risk tracking, and BAU handover documentation
Qualifications:
- Proven Business Analyst experience with Service Design / Transition exposure
- Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue)
- Confident managing multiple stakeholders and delivery workstreams
- Structured, proactive, and highly delivery-focused
Training Business Analyst in London employer: ECMS
Contact Detail:
ECMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Business Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service design and stakeholder engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your experience, focus on specific projects where you’ve driven operational readiness or led workshops. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Training Business Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Training Business Analyst. Highlight your experience with service design and transition, and don’t forget to mention any relevant ITIL knowledge or ServiceNow experience. We want to see how you can turn complex requirements into seamless delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed stakeholders and driven readiness activities in the past. We love a good story that showcases your skills!
Showcase Your Stakeholder Engagement Skills: In your application, make sure to highlight your ability to engage with multiple stakeholders. Describe situations where you’ve led workshops or coordinated inputs from various teams. This will show us that you’re not just a lone wolf but a team player who can drive collaboration.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at ECMS
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design principles and ITIL frameworks. Be ready to discuss how you've applied these in past roles, especially in terms of capturing and documenting requirements.
✨Prepare for Stakeholder Engagement Scenarios
Think about examples where you've successfully managed multiple stakeholders. Prepare to share specific instances where your engagement led to successful outcomes, as this role heavily relies on collaboration.
✨Showcase Your Delivery Focus
Be prepared to discuss how you ensure operational readiness and drive delivery-focused activities. Highlight any experience you have with ORR/FORR milestones and how you track risks and manage handover documentation.
✨Bring Your Workshop Skills to the Table
Since leading workshops is a key responsibility, think of examples where you've coordinated inputs from SMEs and suppliers. Be ready to explain your approach to facilitating discussions and producing service design artefacts.