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For Companies At a Glance
- Tasks: Transform complex service requirements into seamless, business-ready delivery.
- Company: Join a leading organisation driving critical transformation programmes.
- Benefits: Full-time permanent role with competitive salary and growth opportunities.
- Why this job: Be at the heart of operational readiness and make a real impact.
- Qualifications: Experience as a Business Analyst with strong Service Design skills.
- Other info: Collaborate with multiple stakeholders in a dynamic environment.
The predicted salary is between 45000 - 55000 £ per year.
Can you turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design / Service Readiness capability. This is a delivery-focused role where you’ll sit at the heart of operational readiness, ensuring services are fully defined, documented, and accepted ahead of go-live.
The Opportunity
You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR / FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement.
Key Responsibilities:
- Capture and document business, service, and non-functional requirements
- Lead workshops and coordinate inputs across SMEs, suppliers, and operations
- Produce service design artefacts (process flows, SLAs/XLAs, RACI, support models)
- Drive ORR readiness, risk tracking, and BAU handover documentation
Qualifications:
- Proven Business Analyst experience with Service Design / Transition exposure
- Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue)
- Confident managing multiple stakeholders and delivery workstreams
- Structured, proactive, and highly delivery-focused
Business Analyst Full Time Permanent in London employer: ECMS
Contact Detail:
ECMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst Full Time Permanent in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service design and operational readiness. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples! When discussing your experience, focus on specific projects where you’ve successfully captured requirements or led workshops. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Analyst Full Time Permanent in London
Some tips for your application 🫡
Showcase Your Experience: When you’re writing your application, make sure to highlight your experience as a Business Analyst. We want to see how you've turned complex requirements into successful service deliveries, so don’t hold back on those examples!
Be Specific About Service Design: Since this role is all about service design and readiness, we recommend you dive deep into your knowledge of ITIL and ServiceNow. Share specific projects where you’ve produced service design artefacts or led workshops – it’ll really help us see your fit for the role.
Engage with Stakeholders: Stakeholder engagement is key in this position. In your application, mention how you’ve successfully managed multiple stakeholders in the past. We love to see how you’ve coordinated inputs and driven readiness activities across teams!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ECMS
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of service design and readiness. Be prepared to discuss how you've captured and documented business requirements in the past, and have examples ready that showcase your ability to produce service design artefacts like process flows and SLAs.
✨Engage with Stakeholders
Since this role involves working with multiple stakeholders, practice how you would engage them effectively. Think about how you can lead workshops and coordinate inputs from various SMEs. Show that you can manage relationships and drive collaboration.
✨Demonstrate Your Delivery Focus
This is a delivery-focused role, so be ready to talk about your experience in driving operational readiness. Highlight specific instances where you’ve ensured services were fully defined and accepted before go-live, and how you tracked risks and managed handover documentation.
✨Familiarise Yourself with ITIL and ServiceNow
Since strong ITIL knowledge and ServiceNow experience are key for this position, make sure you’re comfortable discussing these topics. Brush up on your understanding of CMDB, workflows, and catalogues, and be prepared to explain how you’ve applied this knowledge in previous roles.