At a Glance
- Tasks: Support client engagements and manage delivery teams for successful project outcomes.
- Company: Join ECMS, a leading advisory and managed solutions firm in the insurance sector.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with access to top industry talent.
- Why this job: Make a real impact by shaping client solutions and driving transformation initiatives.
- Qualifications: Experience in consulting, project delivery, and strong communication skills required.
Location: London (Hybrid)
Reporting to: Delivery Director
Business Unit: ECMS – Advisory & Managed Solutions
About ECMS
ECMS is the advisory and managed solutions arm of Eames Group, helping insurance and financial services organisations deliver complex change, transformation, technology, data and operational improvement initiatives. We combine deep industry expertise, outcome-focused delivery and access to the top 1% of specialist talent to help clients achieve measurable business results.
As part of our continued growth, we are looking for an experienced Senior Delivery Consultant to support the successful mobilisation, deployment and ongoing management of client engagements across the insurance and financial services market.
The Role
The Senior Delivery Consultant will be responsible for supporting the end-to-end delivery lifecycle of ECMS engagements, from understanding client requirements and shaping delivery teams through to consultant deployment, engagement oversight and successful completion. You will work closely with clients, consultants, Eames Consulting and ECMS leadership to ensure engagements are appropriately resourced, effectively mobilised and delivering against client expectations. This role is ideal for someone with a strong background in transformation, change, technology or consulting delivery who enjoys working with both clients and consultants to ensure successful outcomes.
Key Responsibilities
- Client Engagement Management
- Support clients in translating delivery requirements into team structures.
- Understand project, programme and operational delivery objectives to identify appropriate delivery approaches.
- Act as a day-to-day point of contact for assigned client engagements.
- Build strong relationships with client stakeholders and delivery teams.
- Ensure client expectations, priorities and concerns are proactively managed.
- Consultant Mobilisation & Deployment
- Work with ECMS leadership and Eames Consulting building relationships internally and externally with subject matter experts.
- Support consultant onboarding and mobilisation activities.
- Monitor consultant utilisation, availability and contract milestones.
- Engagement Oversight
- Maintain regular engagement reviews with both clients and consultants.
- Monitor engagement health, delivery progress and stakeholder satisfaction.
- Identify and address delivery concerns, risks or relationship issues before they escalate.
- Commercial & Account Support
- Support the preparation of proposals, Statements of Work (SOWs) and client presentations.
- Assist in identifying opportunities to expand existing engagements and create more value for clients.
- Support contract extensions, change requests and engagement renewals.
- Contribute to account development and growth initiatives.
- Delivery Excellence
- Ensure ECMS delivery standards, governance processes and quality expectations are consistently applied.
- Maintain accurate engagement documentation, reporting and management information.
- Support continuous improvement of delivery processes, tools and methodologies.
Experience & Skills
Essential
- Experience working on business, technology, transformation or change initiatives.
- Strong understanding of project and programme delivery environments.
- Experience managing client relationships and stakeholder communications.
- Ability to translate client requirements into resource and delivery needs.
- Excellent communication, facilitation and relationship management skills.
- Strong organisational skills with the ability to manage multiple engagements simultaneously.
- Commercial awareness and understanding of consulting or professional services delivery models.
- Experience working within consulting, advisory, managed services or client-facing environments.
Highly Desirable
- Insurance, reinsurance, broking or financial services experience.
- Experience working within resource-based consulting, managed services or outcome-based delivery environments.
- Exposure to business transformation, technology, data or operational change programmes.
- Experience supporting consultant mobilisation, workforce planning or engagement management activities.
- Knowledge of project delivery methodologies including Agile, Waterfall and hybrid approaches.
- Professional certifications such as PRINCE2, AgilePM or equivalent.
What Success Looks Like
In your first 12 months you will:
- Successfully mobilise and support multiple client engagements.
- Build trusted relationships with both clients and consultants.
- Maintain high consultant and client satisfaction levels across assigned engagements.
- Contribute to successful contract extensions and account growth opportunities.
- Support the continued development of ECMS delivery capability.
Why Join ECMS?
- Be part of a rapidly growing advisory and managed solutions business.
- Work with leading insurers, brokers, MGAs, Lloyd's market participants and financial services organisations.
- Play a key role in shaping and delivering client solutions.
- Collaborate closely with Eames Consulting and access one of the strongest specialist talent networks in the market.
- Help build a modern consulting business focused on outcomes, expertise and long-term client success.
- Work with a highly driven, customer centric and high performing team and alongside expert SMEs.
Delivery Specialist in City of London employer: ECMS
At ECMS, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around community building and professional growth. As an SME Delivery Lead, you will have the unique opportunity to engage with top-tier consultants and industry experts in the Insurance and Financial Services sector, while benefiting from our extensive network and resources. We are committed to your development, offering continuous learning opportunities and a collaborative environment that empowers you to shape the future of consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Specialist in City of London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Delivery Specialist at ECMS!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ECMS or be willing to refer you for that Delivery Specialist position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ECMS who’s on the lookout for their next Delivery Specialist star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Delivery Specialist role at ECMS!
We think you need these skills to ace Delivery Specialist in City of London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ECMS. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ECMS
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ECMS. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
