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For Companies At a Glance
- Tasks: Join a friendly team to support software developers and troubleshoot technical issues.
- Company: Be part of a small, collaborative company focused on innovative software solutions.
- Benefits: Gain hands-on experience with software development and enjoy a supportive work culture.
- Why this job: Perfect for tech enthusiasts looking to grow their skills in a dynamic environment.
- Qualifications: 2+ years in a business setting; familiarity with NetSuite and strong communication skills required.
- Other info: Training provided for in-house systems; ideal for those passionate about tech and customer service.
Our clients are looking for a technician to join the software engineering section of their small friendly team to support their software developers and services teams.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Key Responsibilities
* Provide first line support to Customers and Colleagues,
* Review system information including (but not limited to): system notes, bundle audit trail, system email/logs, history, audit logs, to identify technical root cause analysis (RCA) of problems,
* Write detailed RCA reports for use by the development team in the identification and repair of software issues,
* Work with Quality Assurance team on the software validation process, to ensure software is presentable, user friendly and functional against agreed business requirements,
* Assist with the creation of NetSuite components including (but not limited to): workflows, saved searches, XML/PDF templates, reports, roles, mass updates, CSV imports and SuiteBundles,
* Work with Sales & Marketing Director to setup demo environments for our Software,
* Contribute to the data import process, by using Visual Basic for Applications (VBA) and Microsoft Excel to build high quality, easy-to-use Data Import Spreadsheets,
* Support the entire software development lifecycle including debugging, quality assurance and installation/deployment,
* Support colleagues who are migrating data between software system,
* Support professional service and implementation teams with installations and configuration,
* Support customer system integrations during development, roll-out and into the future.
Essential Skills
* Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems
* Competence in communicating in the English language both orally and in writing
* Experience using NetSuite SuiteBuilder (Custom Records, Searches, Forms, Centres, tabs and dashboards)
* Experience using NetSuite SuiteFlow (Workflows)
* Experience using NetSuite Audit Trails/History (Including System Notes, Sent email list, login audit trail, script execution logs.)
* General Knowledge/awareness of SuiteBundler
* Sufficient experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools
* At least 2 years’ experience operating in a business environment
* Sufficient experience of working in a team environment
* Customer care skills, patience, and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose first language may not be English.
Beneficial Experience
* Experience using SuiteBundler or SuiteScript 1.0/2.0/2.1
* Experience working in a development environment with finance software
* Experience with the VBA programming language or using UML Use-Case
* Experience using version control such as Subversion
* Experience working in an agile and fast-paced environment
* Achieved a recognised RQF level 4 or equivalent IT competency qualification or achieved a recognised RQF level 3 or equivalent customer care competency qualification
* Experience of software testing
* A full UK driving licence
Technical Software Engineering Support employer: Eclipse IT Recruitment
Contact Detail:
Eclipse IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Software Engineering Support
✨Tip Number 1
Familiarize yourself with NetSuite SuiteBuilder and SuiteFlow, as these are essential tools for the role. Consider taking online courses or tutorials to enhance your skills in these areas before applying.
✨Tip Number 2
Brush up on your customer care skills, especially in dealing with international contacts. Practice clear and friendly communication, as this will be crucial when providing support to customers and colleagues.
✨Tip Number 3
Gain a solid understanding of root cause analysis (RCA) techniques. Being able to identify and articulate technical issues clearly will set you apart during the interview process.
✨Tip Number 4
If you have experience with VBA and data processing, prepare to discuss specific projects where you've utilized these skills. Highlighting your practical experience will demonstrate your capability to contribute effectively to the team.
We think you need these skills to ace Technical Software Engineering Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and essential skills required for the Technical Software Engineering Support position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with NetSuite SuiteBuilder, SuiteFlow, and any relevant programming or database skills. Provide specific examples of how you've used these tools in previous roles.
Showcase Communication Skills: Since the role requires effective communication with customers and colleagues, make sure to demonstrate your proficiency in English both in writing and verbally. Use clear and concise language in your application materials.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your customer care skills and ability to work in a team environment, as these are crucial for this position.
How to prepare for a job interview at Eclipse IT Recruitment
✨Understand the Technical Requirements
Make sure you familiarize yourself with the technical skills mentioned in the job description, especially around NetSuite SuiteBuilder and SuiteFlow. Being able to discuss your experience with these tools will show that you're prepared and knowledgeable.
✨Prepare for Root Cause Analysis Questions
Since the role involves identifying technical root causes of problems, be ready to discuss your approach to troubleshooting and problem-solving. Prepare examples from your past experiences where you successfully identified and resolved issues.
✨Showcase Your Communication Skills
As this position requires effective communication with both customers and colleagues, practice articulating your thoughts clearly. Be prepared to demonstrate how you've effectively communicated technical information to non-technical stakeholders in the past.
✨Demonstrate Team Collaboration
Highlight your experience working in a team environment. Share specific examples of how you've collaborated with others, particularly in a software development context, to achieve common goals or resolve challenges.
