At a Glance
- Tasks: Support customers by resolving cases efficiently and delivering an amazing experience.
- Company: Join a dynamic team focused on customer satisfaction and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Engaging work environment with plenty of room for career advancement.
- Why this job: Make a real difference in customer experiences while enhancing your skills.
- Qualifications: Experience with NetSuite and strong teamwork abilities.
The predicted salary is between 40500 - 49500 £ per year.
Our clients are looking for a Support Administrator to help their customers.
You will work with your team to efficiently resolve cases, and deliver a fantastic experience to customers in need.
- Goals
- Quality resolutions to cases are provided quickly and efficiently.
- You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience.
- You're always improving your capability as a support agent, and your expertise with Net Suite.
- Your solutions to cases are simple, elegant, and follow industry and Company's best practices. Responsibilities
- Attend and actively participate in the regular Support Team rituals such as daily stand-ups.
- Lead by example in following all processes for your team and the wider business.
- Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers.
- Implement quality solutions following Company's and industry best practices, and test every solution thoroughly.
- With every case, ensure the customer gains a good understanding of how our product functions.
- Allow efficiency to guide your way of working, and your solutions
NetSuite Administrator in London employer: Eclipse IT Recruitment
Join a forward-thinking recruitment consultancy that leverages AI to streamline processes, allowing you to focus on building meaningful relationships with clients and candidates. With a culture that promotes autonomy and rapid career advancement, you'll have the opportunity to shape the future of the business while enjoying modern tools, transparent commission structures, and a supportive environment for personal growth. Located in a dynamic setting, this role offers a unique chance to be part of an innovative team that values your insights and contributions.
