At a Glance
- Tasks: Support customers with software solutions and lead implementation projects.
- Company: Leading provider of innovative software solutions with a dynamic consultancy team.
- Benefits: Hybrid working, competitive salary, structured training, and 20 days annual leave.
- Other info: Opportunities for career development and a supportive team culture.
- Why this job: Make a real impact while collaborating with passionate professionals in a fast-paced environment.
- Qualifications: Experience in the apparel industry and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Application Consultant - Join Our Dynamic Consultancy Team
Location: Hybrid (Home-based with occasional travel to Leicester HQ, UK & Europe) Hours: Monday-Friday, 9:00am-5:30pm Salary: Competitive, based on experience
Are you ready to take the next step in your career with a company that values initiative, collaboration, and innovation?
We’re looking for an Application Consultant to join our Consultancy Team, supporting our customers and distributors across a diverse portfolio of software applications.
This is a fast-paced, rewarding role where no two days are the same - perfect for someone who thrives under pressure, enjoys problem-solving, and wants to make a real impact.
What You’ll Do
As an Application Consultant, you’ll be at the heart of our customer experience - helping businesses get the most out of our software solutions. You will:
- Develop a deep understanding of our applications and how customers use them in real-world business settings.
- Collaborate with customers to gather requirements, document new functionality, and see projects through from concept to delivery.
- Lead implementation projects for new customers - reviewing their business processes, identifying needs, and configuring solutions that deliver measurable value.
- Document all site visits, manage issues and action lists, and ensure full visibility across every stage of a project.
- Take ownership of support queries - investigate, replicate, and resolve issues while keeping customers updated throughout.
- Liaise closely with developers and testers to ensure solutions are clearly defined and fully validated.
- Manage projects end-to-end, coordinating cross-functional resources and maintaining strong communication throughout.
- (Future opportunity) Assist with pre-sales preparation, demonstrations, and presentations to prospective customers.
What You Bring
We’re looking for someone with energy, curiosity, and a passion for helping customers succeed. Ideally, you’ll have:
- Experience in the apparel/fashion industry or a related commercial environment.
- A solid understanding of ERP or commercial application software.
- Confidence with Windows and/or Unix/Linux systems.
- Strong Microsoft Office skills, especially Word and Excel.
- Excellent communication and documentation abilities - you’ll be working closely with both customers and internal teams.
- A logical, analytical mindset with a proactive and solution-oriented approach.
- The ability to work independently while thriving in a collaborative team environment.
- (Desirable) Experience with Help Desk systems and Accounting applications.
- What’s in It for You
- Hybrid working flexibility - primarily home-based with occasional travel to our Leicester office or client sites in the UK and Europe.
- Structured training and mentorship - comprehensive onboarding either in-office or via Teams.
- Career development opportunities - regular performance reviews (initially at 6 months, then annually) and ongoing skill development.
- Competitive benefits package - 20 days annual leave (plus Bank Holidays), with room for growth.
- A dynamic and supportive team culture - work with professionals who are passionate about delivering great results and supporting one another.
About Us
We are a leading provider of innovative software solutions designed to help businesses streamline operations and drive growth.
Our customers span multiple industries, and our Consultancy Team plays a vital role in ensuring they achieve maximum value from our products.
If you’re ready to combine technical know-how, customer focus, and project management in one exciting role, we’d love to hear from you
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Application Support Specialist employer: Eclipse IT Recruitment
Eclipse IT Recruitment is an excellent employer, offering a dynamic and collaborative work culture where innovation thrives. With a focus on employee growth, we provide ample opportunities for professional development and exposure to cutting-edge technologies, making this role not just a job, but a meaningful career path in the heart of the tech industry.
