Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for guests and ensure smooth check-in/check-out processes.
- Company: Join a family-owned hotel group with a passion for hospitality.
- Benefits: Enjoy discounted hotel stays, meals on duty, and excellent training opportunities.
- Why this job: Be the friendly face that makes guests feel at home in any location.
- Qualifications: Great communication skills and a proactive attitude towards customer service.
- Other info: Flexible hours and a chance to grow in a diverse, inclusive environment.
The predicted salary is between 988 - 1219 £ per month.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean. Start your journey with us as a Guest Experience Agent/Reception Team Member at our Holiday Inn Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We are looking for people who our guests rely on to handle transactions, offer local insights and anticipate every detail for a problem-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.
Benefits
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services.
- Employee Assistance and Welfare Program.
- Health Plan.
- Life Insurance.
- Cashback and discounts on leading high street retailers.
- Complimentary Meals on duty.
- Potential Share of Service Charge.
- Excellent Training & Development.
Responsibilities
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins).
- Provide a warm welcome to guests, answering questions about products & services where necessary in person and via telephone.
- Pre-arrival planning and check-in/check-out using Front Office systems.
- Ability to communicate across all departments confidently and efficiently.
- Report any maintenance and security issues as appropriate.
- Assist guests with all their requests, queries and challenges in a proactive and responsible manner.
- Carry out guest call backs to ensure everyone is happy.
- Recommend places to visit and make bookings on behalf of our guests.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
- True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What we are looking for:
- Willing to provide exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Confident using computer software.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Experience Agent / Reception Team Member in Wrington employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent / Reception Team Member in Wrington
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with the local area, popular attractions, and the unique offerings of Eclipse Hotels Group. This way, when you chat with guests, you can provide them with insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to connect with guests is key. Try role-playing scenarios with friends or family to build your confidence in handling different guest interactions.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your passion for hospitality shine through in your interview. Share stories about times you've gone above and beyond for someone, as this will resonate with our commitment to True Hospitality.
✨Tip Number 4
Be proactive! If you see something that needs doing, like tidying up the reception area or helping a guest with their bags, jump in and do it. This shows initiative and a genuine care for the guest experience, which is exactly what we’re looking for!
We think you need these skills to ace Guest Experience Agent / Reception Team Member in Wrington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about providing exceptional guest experiences.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Agent role. Highlight your relevant skills and experiences that align with our core values of True Hospitality. This shows us that you understand what we’re all about!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread it before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the information you need about the role and our company there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, especially the concept of 'True Hospitality'. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Agent, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your proactive attitude and problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you can pick up on cues and respond thoughtfully. This reflects the 'True Listening' quality they value and will set you apart as someone who can connect with guests effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during your interview, where you might have to handle a guest's request or complaint. Practise these situations beforehand so you can demonstrate your confidence and responsiveness. It’s a great way to showcase your skills in real-time!
