Room Attendant

Room Attendant

Norwich Full-Time No home office possible
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At a Glance

  • Tasks: Clean and service guest bedrooms to ensure top-notch comfort and cleanliness.
  • Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
  • Benefits: Enjoy discounted stays at 5000+ hotels, health plans, and employee perks.
  • Why this job: Be part of a passionate team delivering first-class service in a supportive environment.
  • Qualifications: No specific experience required; just a positive attitude and willingness to learn.
  • Other info: Opportunities for training, development, and recognition through awards.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Room Attendant at Holiday Inn Express in Norwich.You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. You will ensure that each bedroom is cleaned to the highest standards, whilst reporting any defects.

Join us and enjoy our excellent benefits:

  • Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
  • Employee Assistance and Welfare Program
  • Health Plan
  • Life Insurance
  • Cashback and discounts on the leading high street retailers
  • Complimentary Meals on duty
  • Employee of the month and Employee of the year awards
  • Recommend a Friend Scheme
  • Excellent Training & Development.

What will your key responsibilities and duties be:

  • Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current inhouse guest).
  • Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
  • Change bed & bathroom linen.
  • Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
  • Ensure that all mirrors and internal windows are clean and free of debris & grease.
  • Replenish any of our courtesy items in all rooms. This also includes any bathroom amenities.
  • Complete non-daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
  • Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotels maintenance recording system.
  • Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
  • Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
  • Record and store any of our guests’ items that have been left behind or lost.

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.

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Room Attendant employer: Eclipse Hotels Group

Eclipse Hotels Group is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where every team member is valued. Located in Norwich, the Holiday Inn Express provides not only competitive benefits such as discounted hotel stays and comprehensive health plans but also fosters growth through excellent training opportunities and recognition programs. Join us to be part of a family-owned business that is dedicated to delivering first-class service while ensuring a rewarding and fulfilling work experience.
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Contact Detail:

Eclipse Hotels Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Room Attendant

✨Tip Number 1

Familiarise yourself with the specific cleaning standards and protocols used in hotels, especially those of the Holiday Inn brand. Understanding their expectations will help you demonstrate your knowledge during any interviews.

✨Tip Number 2

Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the work culture and expectations at Eclipse Hotels Group.

✨Tip Number 3

Prepare to discuss your ability to work in a team and handle multiple tasks efficiently. Room attendants often collaborate with other staff, so showcasing your teamwork skills can set you apart from other candidates.

✨Tip Number 4

Research the benefits offered by Eclipse Hotels Group, such as employee discounts and training opportunities. Being knowledgeable about these perks can show your enthusiasm for the role and the company during discussions.

We think you need these skills to ace Room Attendant

Attention to Detail
Time Management
Cleaning Skills
Knowledge of Health and Safety Standards
Communication Skills
Teamwork
Problem-Solving Skills
Ability to Follow Instructions
Physical Stamina
Customer Service Orientation
Adaptability
Organisational Skills
Basic Maintenance Knowledge

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and duties of a Room Attendant. Highlight your relevant experience in cleaning, attention to detail, and customer service.

Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the requirements of the Room Attendant position. Emphasise any previous roles in housekeeping or hospitality.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service and maintaining high cleanliness standards. Mention why you want to work for Eclipse Hotels Group specifically.

Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.

How to prepare for a job interview at Eclipse Hotels Group

✨Show Your Attention to Detail

As a Room Attendant, cleanliness is key. During the interview, highlight your ability to notice small details and maintain high standards. You might want to share examples of how you've ensured cleanliness in previous roles.

✨Demonstrate Team Spirit

The role involves working closely with colleagues. Be prepared to discuss how you collaborate with others and support your team. Mention any experiences where you helped out in different areas or assisted colleagues.

✨Understand the Importance of Guest Satisfaction

Eclipse Hotels Group values guest comfort. Show that you understand this by discussing how you would handle guest requests or complaints. Think of specific instances where you went above and beyond for a customer.

✨Familiarise Yourself with Health and Safety Standards

Since the role requires adherence to health and safety policies, it’s beneficial to demonstrate your knowledge in this area. Brush up on relevant regulations and be ready to explain how you would implement them in your daily tasks.

Room Attendant
Eclipse Hotels Group
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