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- Tasks: Clean and maintain guest bedrooms to the highest standards.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted stays at 5000+ hotels, 50% off food, and excellent training.
- Why this job: Be part of a passionate team delivering top-notch service in a vibrant environment.
- Qualifications: No prior experience needed; just a positive attitude and a willingness to learn.
- Other info: We celebrate diversity and promote an inclusive workplace culture.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Room Attendant at Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. You will ensure that each bedroom is cleaned to the highest standards, whilst reporting any defects.
Join us and enjoy our excellent benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the month and Employee of the year awards
- Recommend a Friend Scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current in-house guest).
- Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
- Change bed & bathroom linen.
- Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
- Ensure that all mirrors and internal windows are clean and free of debris & grease.
- Replenish any of our courtesy items in all rooms, including bathroom amenities.
- Complete non-daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
- Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotels maintenance recording system.
- Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
- Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
- Record and store any of our guests’ items that have been left behind or lost.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Room Attendant employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels, especially those of the Holiday Inn brand. Understanding their expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in housekeeping or customer service roles when networking. This can help you connect with current employees who might provide insights or even refer you for the position.
✨Tip Number 3
Visit the hotel in person if possible. Speak to staff and express your interest in the Room Attendant position. This shows initiative and can leave a positive impression on potential employers.
✨Tip Number 4
Prepare to discuss how you handle challenges in a fast-paced environment. Being able to share specific examples of your problem-solving skills will set you apart during the interview process.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and duties of a Room Attendant. Highlight your relevant experience in cleaning, attention to detail, and customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the requirements of the Room Attendant position. Emphasise any previous housekeeping roles or similar experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent service and maintaining high cleanliness standards. Mention why you want to work for Eclipse Hotels Group specifically.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Eclipse Hotels Group
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and maintain high cleanliness standards. You might want to share specific examples from previous roles where your attention to detail made a difference.
✨Demonstrate Team Spirit
Housekeeping often requires teamwork. Be prepared to discuss how you’ve collaborated with colleagues in the past. Mention any experiences where you helped others or worked together to achieve a common goal, as this will show that you can contribute positively to the team.
✨Understand the Importance of Guest Satisfaction
Eclipse Hotels Group values guest comfort and cleanliness. Make sure to express your understanding of how a clean room impacts guest satisfaction. You could share a story about a time when you went above and beyond to ensure a guest's needs were met.
✨Familiarise Yourself with Health and Safety Standards
Since the role involves adhering to health and safety policies, it’s beneficial to demonstrate your knowledge of these standards. Brush up on relevant regulations and be ready to discuss how you would implement them in your daily tasks.
