At a Glance
- Tasks: Clean and service guest bedrooms to ensure top-notch comfort and cleanliness.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a passion for quality service.
- Benefits: Enjoy discounted stays at 5000+ hotels, health plans, and complimentary meals on duty.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Be part of a team that values excellence and offers great training and development opportunities.
- Qualifications: No specific experience required, just a positive attitude and willingness to learn.
Responsibilities
- Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current inhouse guest).
- Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
- Change bed & bathroom linen.
- Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
- Ensure that all mirrors and internal windows are clean and free of debris & grease.
- Replenish any of our courtesy items in all rooms. This also includes any bathroom amenities.
- Complete non-daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
- Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotels maintenance recording system.
- Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
- Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
- Record and store any of our guests' items that have been left behind or lost.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Room Attendant at Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. You will ensure that each bedroom is cleaned to the highest standards, whilst reporting any defects. Join us and enjoy our excellent benefits:
Benefits
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
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Room Attendant employer: Eclipse Hotels Group
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture in the heart of Fulham, West London. Employees benefit from competitive perks such as discounted hotel stays and comprehensive health plans, alongside ample opportunities for professional growth within the hospitality sector. Join our dynamic team where your contributions are valued and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Eclipse Hotels Group and their brands. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Room Attendant role and rehearse your answers. Focus on your attention to detail and how you ensure cleanliness, as these are key in delivering that first-class service they’re after.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look neat and professional. A tidy appearance reflects your commitment to cleanliness, which is super important for a Room Attendant.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our site and submit your details. It shows initiative and gives us a chance to see your enthusiasm for joining the team at Holiday Inn Express Cardiff Airport.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us know how much you care about cleanliness and comfort. Share any experiences where you’ve gone the extra mile to ensure a space is spotless – it’ll show us you’re the right fit for our team!
Be Specific About Your Skills:Don’t just list your previous jobs; tell us about the specific skills you’ve gained that relate to being a Room Attendant. Whether it’s your attention to detail or your ability to work efficiently under pressure, we want to hear about it!
Tailor Your Application:Make sure to customise your application for the Room Attendant role at Holiday Inn Express Cardiff Airport. Mention why you’re excited about working with us and how you align with our values of delivering first-class service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Eclipse Hotels Group
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Room Attendant. Familiarise yourself with tasks like cleaning standards, reporting defects, and replenishing amenities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Attention to Detail
During the interview, be ready to discuss how you ensure cleanliness and comfort in your previous roles. Share specific examples of how you've maintained high standards and tackled challenges, as this is crucial for impressing the interviewers.
✨Emphasise Teamwork
Highlight your ability to work well with others, especially in a fast-paced environment like a hotel. Mention any experiences where you’ve collaborated with colleagues or assisted in other areas, as teamwork is essential in the Housekeeping Team.
✨Ask Thoughtful Questions
Prepare some questions about the hotel's policies, training opportunities, or team dynamics. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
