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- Tasks: Clean and service guest bedrooms to ensure top-notch comfort and cleanliness.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted stays at 5000+ hotels, health plans, and employee perks.
- Why this job: Be part of a passionate team delivering first-class service in a vibrant environment.
- Qualifications: No specific experience required; just a positive attitude and willingness to learn.
- Other info: We celebrate diversity and promote an inclusive workplace culture.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Room Attendant at Holiday Inn in Bristol Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Our guests deserve the highest level of cleanliness and comfort within our bedrooms, and it is your job to ensure that this happens. You will ensure that each bedroom is cleaned to the highest standards, whilst reporting any defects.
Join us and enjoy our excellent benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the month and Employee of the year awards
- Recommend a Friend Scheme
- Excellent Training & Development.
What will your key responsibilities and duties be:
- Service and clean our guest bedrooms (whether this be full departure clean, or a pull up for a current inhouse guest).
- Ensure that all your allocated rooms are cleaned to standard before the end of your shift.
- Change bed & bathroom linen.
- Mop and clean our bathroom & bedroom floors, cleaning & wiping surfaces.
- Ensure that all mirrors and internal windows are clean and free of debris & grease.
- Replenish any of our courtesy items in all rooms. This also includes any bathroom amenities.
- Complete non-daily tasks such as flipping mattresses, cleaning curtains, high dusting as and when required.
- Report any defects, maintenance or repairs within guest rooms as soon as possible on the hotels recording system.
- Lend a hand to colleagues in other areas of the Housekeeping Team when requested by the Housekeeping Supervisor.
- Must follow at all times Group Policies and procedures with regards to Fire, Health & Safety, Security standards.
- Record and store any of our guests’ items that have been left behind or lost.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
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Room Attendant employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and protocols used in hotels, especially those of the Holiday Inn brand. Understanding their expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight any previous experience in housekeeping or similar roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the work culture and expectations at Eclipse Hotels Group.
✨Tip Number 3
Prepare to discuss your ability to work efficiently under pressure. Room attendants often have tight schedules, so showcasing your time management skills can set you apart from other candidates.
✨Tip Number 4
Demonstrate your commitment to guest satisfaction by sharing examples of how you've gone above and beyond in previous roles. This will show that you understand the importance of cleanliness and comfort in enhancing the guest experience.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and duties of a Room Attendant. Tailor your application to highlight relevant experience in cleaning and maintaining guest rooms.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housekeeping or similar roles. Mention specific tasks you have performed that align with the responsibilities listed in the job description.
Showcase Attention to Detail: Since cleanliness is crucial for this role, provide examples in your application that demonstrate your attention to detail. This could include instances where you ensured high standards of cleanliness or resolved issues effectively.
Express Enthusiasm for the Company: Convey your excitement about working for Eclipse Hotels Group. Mention their commitment to quality service and employee experience, and explain why you want to be part of their team.
How to prepare for a job interview at Eclipse Hotels Group
✨Show Your Attention to Detail
As a Room Attendant, cleanliness is key. During the interview, highlight your ability to notice small details and maintain high standards. Share examples of how you've ensured cleanliness in previous roles.
✨Demonstrate Team Spirit
The role involves working closely with colleagues. Be prepared to discuss how you collaborate with others and support your team. Mention any experiences where teamwork led to successful outcomes.
✨Understand the Company Values
Familiarise yourself with Eclipse Hotels Group and their commitment to quality service. Show that you align with their values by discussing how you prioritise guest satisfaction and comfort in your work.
✨Prepare for Practical Questions
Expect questions about specific cleaning tasks and scenarios you might face as a Room Attendant. Think through your approach to common challenges, such as handling guest complaints or managing time effectively during busy shifts.
