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- Tasks: Supervise night operations, ensuring guests feel at home and receive top-notch service.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with a global presence.
- Benefits: Enjoy discounted stays, health plans, complimentary meals, and excellent training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the warm welcome that creates memorable experiences for guests every night.
- Qualifications: Previous hotel experience and exceptional customer service skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Guest Services Supervisor Nights at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As our Night Guest Experience Supervisor, you'll deliver this through managing all aspects of the day-to-day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins).
- Nightly coverage of our Reception desk and concierge desk.
- Be able to answer our hotel's calls in a professional yet welcoming manner.
- Supervise the running of our Night Audit process.
- Prepare and deliver any Room Service orders that our guests make.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments with the setting up/clearing down of any of our Food & Beverage outlets (Including Conference & Events).
- Conduct regular security walks around our hotel.
- Mentor and act as a point of support for all our Night Guest Experience Agents.
What we are looking for:
- Previous hotel experience as a Front Office Supervisor, Receptionist/Front Office Assistant or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Understanding the needs of supervising a team on a daily basis.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- An understanding of Food Safety standards.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Services Supervisor Nights in Poole employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor Nights in Poole
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Guest Services Supervisor role.
✨Tip Number 2
Show up prepared! Research Eclipse Hotels Group and their brands. Knowing their values and what they stand for will help you tailor your approach during interviews and make a lasting impression.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and customer service skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Guest Services Supervisor Nights in Poole
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Experience: Make sure to highlight your relevant experience in the hotel industry, especially any roles that involved customer service or supervising a team. We love seeing how your background aligns with what we’re looking for!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. A polished application reflects your commitment to quality, which is exactly what we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you created memorable experiences and resolved any issues effectively. This will demonstrate your ability to deliver the first-class service they’re looking for.
✨Demonstrate Leadership Qualities
Since you'll be supervising a team, it's important to showcase your leadership skills. Think of instances where you've mentored or supported colleagues, especially in high-pressure situations. Discuss how you foster a positive work environment and encourage teamwork, as this aligns with their focus on employee experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various guest situations. Practice responding to scenarios like managing a difficult guest or ensuring a smooth check-in process during peak times. This will help you articulate your thought process and demonstrate your readiness for the role.