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- Tasks: Ensure a warm welcome for guests and smooth hotel operations during night shifts.
- Company: Family-owned hotel group in Norwich with a focus on guest experience.
- Benefits: Discounted hotel stays and health plans for employees.
- Why this job: Join a friendly team and make a difference in guests' experiences every night.
- Qualifications: Hotel experience and excellent customer service skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
A family-owned hotel group in Norwich is seeking a Nights Guest Services Agent to ensure a warm welcome for guests and smooth hotel operations. This role involves check-in/check-out processes, food prep for breakfast, and supporting colleagues in various departments.
Ideal candidates will have:
- Hotel experience
- Excellent customer service skills
- A proactive approach to tasks
Benefits include discounted hotel stays and health plans.
Night Front Desk & Guest Experience Lead in Norwich employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk & Guest Experience Lead in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends or acquaintances in the hospitality industry. They might know about openings that aren't advertised yet, and a personal recommendation can go a long way.
✨Tip Number 2
Prepare for the interview by researching the hotel group. Understand their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face at the front desk and how you'd handle them. Being able to demonstrate your proactive approach during the interview will set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Night Front Desk & Guest Experience Lead in Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any relevant hotel experience you have. We love seeing how your past roles have prepared you for this position, especially in customer service and teamwork!
Be Proactive: In your application, demonstrate your proactive approach. Share examples of how you've taken initiative in previous jobs or situations, as this is key for ensuring smooth operations at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel group thoroughly. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond for a guest. This will demonstrate your proactive approach and ability to handle various scenarios.
✨Practice Check-In/Check-Out Scenarios
Since the role involves check-in and check-out processes, it’s a good idea to practice these scenarios. You could even role-play with a friend. This will help you feel more confident and prepared to discuss how you would handle these tasks during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team dynamics. This shows that you’re engaged and genuinely interested in the role, plus it gives you a chance to assess if the hotel is the right fit for you.
