Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for guests and ensure smooth check-in/check-out processes.
- Company: Eclipse Hotels Group, a family-owned hotel group with a passion for service.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on inclusivity and teamwork.
- Why this job: Be the friendly face that makes guests feel at home in our hotels.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Guest Services Agent at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Responsibilities and Duties:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process.
- Coverage of our Reception desk on a range of shifts (including occasional night shifts).
- Able to take reservations.
- Respond to our guests' comments, complaints and compliments in a timely manner.
- Be able to answer our hotels calls in a professional yet welcoming manner.
- Carry out guest call backs to ensure everyone is happy.
What we are looking for:
- Previous hotel experience as a Front Office Team Member / Receptionist or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Guest Services Agent in Norfolk employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in Norfolk
✨Tip Number 1
Get to know the hotel! Research Eclipse Hotels Group and its brands like Holiday Inn and CiTi Hotels. This way, when you walk into that interview, you can show off your knowledge and passion for their mission of delivering first-class service.
✨Tip Number 2
Practice your customer service skills! Think about how you would create a warm welcome for guests and handle any tricky situations. Role-playing with a friend can help you feel more confident and prepared for those real-life scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work as a Guest Services Agent at Eclipse Hotels Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of the amazing experiences we create for our guests.
We think you need these skills to ace Guest Services Agent in Norfolk
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the guest experience we aim to create.
Tailor Your Experience: Make sure to highlight any previous hotel or customer service experience you have. We’re looking for those who can bring exceptional service to our guests, so connect your past roles to what we do at Eclipse Hotels Group.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to showcase your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a difficult situation. Be ready to discuss how you create a warm atmosphere and ensure a friction-free experience.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing busy shifts, and working as part of a team. Practising your responses can help you feel more confident and articulate during the interview. Remember, it’s all about demonstrating your proactive and approachable nature!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview, reflecting the standards of the hotel industry. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.