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- Tasks: Create a warm welcome and manage hotel operations during the night.
- Company: Eclipse Hotels Group, a family-owned hotel group with a global presence.
- Benefits: Discounted stays at 5000+ hotels, health plan, and excellent training opportunities.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Previous hotel experience and strong customer service skills required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Night Guest Service Agent at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As our Night Guest Service Agent you’ll deliver this through managing all aspects of the day to day operations of the hotel. You’ll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests’ experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins)
- Multi tasker - Coverage of our reception desk, kitchen bar and restaurant.
- Be able to answer our hotels calls in a professional yet welcoming manner.
- Run our Night Audit process.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments by setting up/clearing down of any of our food & beverage outlets (Including conference & events).
- Prepare food for breakfast service.
- Conduct regular security walks around our hotel.
What we are looking for:
- Previous hotel experience as a Front Office Team Member or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- A clear understanding of the need for night time work.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, Power Point presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people focused culture.
Night Guest Service Agent employer: Eclipse Hotels Group
Contact Detail:
Eclipse Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Guest Service Agent role.
✨Tip Number 2
Prepare for the interview by researching Eclipse Hotels Group and their values. Show us you’re passionate about delivering first-class service and creating memorable experiences for guests. Tailor your answers to reflect our company culture!
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Guest Service Agent and how you would handle them. We want to see your proactive and approachable side during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Holiday Inn Express Cardiff Airport.
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in the hotel industry, especially any roles that involved customer service or front office duties. We love seeing how your past experiences align with what we’re looking for, so be specific about your achievements and skills!
Keep It Clear and Concise: While we appreciate detail, it’s important to keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about our company and the amazing opportunities we offer!
How to prepare for a job interview at Eclipse Hotels Group
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to create a warm atmosphere and how you handle challenging situations with grace and professionalism.
✨Demonstrate Your Multi-tasking Abilities
The role requires juggling various tasks, from managing the reception desk to preparing food for breakfast service. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where you successfully handled multiple responsibilities at once.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
